ABHISHEK GOYAL
Regina
Summary
Looking for an opportunity, to welcome new challenges and complete tasks utilizing current skills, abilities and experience to the fullest for the growth of the organization and myself.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Omni Customer Service Fullfillment Associatee
Walmart
04.2023 - Current
- Maintain working knowledge of various products, and determine customers' needs and present solutions that meet an array of criteria
- Maintained effective and productive communication with a large volume of customers per day by responding to on-call requests
- Run and record inventory reports according to the store requirements
- Investigated and resolved customer inquiries and complaints quickly
- Trained and coached new team members using proven sales systems and training protocols
- Handled billing and payment issues following guidelines, resolving disputes properly.
Business Office Coordinator
Aggarwal Traders
01.2022 - 11.2022
- Developed correspondence letters, memos, and emails
- Established workflow processes, monitored daily productivity, and automated processes
- Updated reports, managed accounts, and generated reports for company database
- Coordinated with vendors and suppliers to facilitate timely payments
- Managed time entries and vacations of employees.
Receptionist
Aggarwal Traders
04.2021 - 08.2021
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone and emails promptly and directed incoming calls to correct person
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelors in Science - Computer Science
University of Regina, SK
12.2023
High School Diploma -
D.N. Model Sr. Sec. School
Moga, Punjab, IN06.2022
Skills
- Accurate typing speed of 55 WPM
- Passionate about delivering exceptional customer experiences, with a vision for winning and product growth
- Demonstrated ability to increase customer satisfaction by collecting feedback through surveys after sales with a growth mindset and providing intel to supporting teams to increase sales
- Extremely hard worker with solid time management skills
- Enthusiastic and creative; a team player and independent self-starter
- Willing to go the extra mile to help out
Additional Information
- Operating Systems: Windows, Android, iOS, Mac OS
- Applications: Microsoft Word, Excel, Powerpoint,
- Tools: G Suite by Google, Slack, Microsoft teams, Zoom
Certification
Security Guard Training Certification, 04/25/23
Extracurricular Activities
- Actively take part in weekly Badminton tournaments at University of Regina
- Won several gold medals at District & State levels in Badminton
- Represented school at provincials in Badminton in year 2019 and 2022
- Acted as a Sports Captain in high school from 2019-2022
- Coached junior Badminton team for upcoming tournaments.
References
Available upon request.
Timeline
Omni Customer Service Fullfillment Associatee
Walmart
04.2023 - Current
Business Office Coordinator
Aggarwal Traders
01.2022 - 11.2022
Receptionist
Aggarwal Traders
04.2021 - 08.2021
Bachelors in Science - Computer Science
University of Regina, SK
High School Diploma -
D.N. Model Sr. Sec. School
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