Abin Jose Biju
Regina
Summary
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager
Montanas Cookhouse BBQ & Bar
05.2022 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Food Service Supervisor
Wascana Country Club
04.2023 - 09.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Front Desk Supervisor
Town Place Suites By Marriott
03.2020 - 04.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
Education
Diploma - Hospitality And Tourism Management
Durham College of Applied Arts And Technology
Oshawa04-2021
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Performance evaluation
- Training and coaching
- Complaint handling
- Restaurant operations
- Employee scheduling
- Quality standards
- Staff supervision
Accomplishments
- Trained and coached the frontline staffs.
- Supervised team of 30 staff members.
- Increased customer satisfaction ratings by listening to concerns and answering questions.
- Successfully managed inventory of Food and Alcohol
- Demonstrated ability to quickly identify and resolve complex issues.
Languages
English
Full Professional
Certification
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Food Handler Certificate
- AODA Certificate
- Health and Safety Training Certificate
- Serve It Up Safe! Certification – Serve It Up Safe!.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Food Service Supervisor
Wascana Country Club
04.2023 - 09.2024
Front of House Manager
Montanas Cookhouse BBQ & Bar
05.2022 - Current
Front Desk Supervisor
Town Place Suites By Marriott
03.2020 - 04.2021
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Food Handler Certificate
- AODA Certificate
- Health and Safety Training Certificate
- Serve It Up Safe! Certification – Serve It Up Safe!.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Diploma - Hospitality And Tourism Management
Durham College of Applied Arts And Technology
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