Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Timeline
Generic

Abin Jose Biju

Regina

Summary

Dynamic food service professional with extensive experience at Montanas Cookhouse BBQ & Bar, excelling in guest relations and complaint handling. Proven ability to enhance operational efficiency through effective staff scheduling and training. Committed to maintaining food safety compliance while fostering a motivated team environment to deliver exceptional dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FOH Supervisor

Montanas Cookhouse BBQ & Bar
04.2022 - Current
  • Supported inventory management by doing liquor inventory every week and order liquors as needed.
  • Making schedules for the servers based on their availability and time off requests.
  • Do cashout of servers accurately and efficiently and divide tips at the end of week accordingly.
  • Monitored dining area for cleanliness, ensuring adherence to health and safety standards.
  • Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
  • Collaborated with team members to maintain efficient front-of-house operations during peak hours.
  • Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.

Assistant Manager (Five and Nine Seasonal)

Wascana Country Club
05.2023 - 11.2023
  • Supervised daily operations, ensuring seamless member experience and service excellence.
  • Completed server cash-outs accurately and ina timely manner.
  • Supervised floor operations and provided table service during shifts with limited staff.
  • Monitored liquor levels and submitted replenishment request to the manager.
  • Assisted managers with scheduling and arranging shift coverage based on staff availability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Food Service Supervisor

Edo Japan
10.2022 - 04.2023
  • Supervised daily food service operations, ensuring compliance with health and safety standards.
  • Managed inventory control, optimizing stock levels to reduce waste and maintain quality.
  • Coordinated staff schedules to ensure adequate coverage during peak service times.
  • Resolved customer complaints promptly, fostering a positive dining experience for patrons.
  • Monitored food presentation standards, maintaining consistency across all dishes served.

Customer Service Representative

Real Canadian Superstore
03.2020 - 09.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Collaborated with team members to streamline processes and enhance customer satisfaction.
  • Trained new staff on operational procedures and customer service best practices.

Education

Diploma - Hospitality Management(Hotel & Tourism Operations)

Durham College Of Applied Arts And Technology
Oshawa, ON
01-2020

Skills

  • Complaint handling
  • Guest relations
  • Food safety compliance
  • Staff motivation
  • Employee scheduling
  • Hygiene standards
  • Table management
  • Point of sale systems
  • Training and coaching
  • Staff management
  • Hiring
  • Restaurant operations

Websites

Accomplishments

  • Supervised team of 25-30 staff members.
  • Successfully supervised daily operations, ensuring smooth service for up to 120 guests per shift.
  • Maintained accurate cashout for servers.
  • Supported training and onboarding of new staff, improving team performance and service quality.
  • Stepped in to serve and supervise when short staffed efficiently.

Languages

English
Full Professional
Malayalam
Native or Bilingual

Certification

  • Food Handler Certificate
  • Serve it Right Certificate
  • Food and Safety Certificate
  • Standard First Aid Certificate
  • Health and Safety Training Certificate

Timeline

Assistant Manager (Five and Nine Seasonal)

Wascana Country Club
05.2023 - 11.2023

Food Service Supervisor

Edo Japan
10.2022 - 04.2023

FOH Supervisor

Montanas Cookhouse BBQ & Bar
04.2022 - Current

Customer Service Representative

Real Canadian Superstore
03.2020 - 09.2022

Diploma - Hospitality Management(Hotel & Tourism Operations)

Durham College Of Applied Arts And Technology

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Abin Jose Biju