Abin Jose Biju
Regina
Summary
Dynamic food service professional with extensive experience at Montanas Cookhouse BBQ & Bar, excelling in guest relations and complaint handling. Proven ability to enhance operational efficiency through effective staff scheduling and training. Committed to maintaining food safety compliance while fostering a motivated team environment to deliver exceptional dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Montanas Cookhouse BBQ & Bar
04.2022 - Current
- Supported inventory management by doing liquor inventory every week and order liquors as needed.
- Making schedules for the servers based on their availability and time off requests.
- Do cashout of servers accurately and efficiently and divide tips at the end of week accordingly.
- Monitored dining area for cleanliness, ensuring adherence to health and safety standards.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Collaborated with team members to maintain efficient front-of-house operations during peak hours.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
Assistant Manager (Five and Nine Seasonal)
Wascana Country Club
05.2023 - 11.2023
- Supervised daily operations, ensuring seamless member experience and service excellence.
- Completed server cash-outs accurately and ina timely manner.
- Supervised floor operations and provided table service during shifts with limited staff.
- Monitored liquor levels and submitted replenishment request to the manager.
- Assisted managers with scheduling and arranging shift coverage based on staff availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Food Service Supervisor
Edo Japan
10.2022 - 04.2023
- Supervised daily food service operations, ensuring compliance with health and safety standards.
- Managed inventory control, optimizing stock levels to reduce waste and maintain quality.
- Coordinated staff schedules to ensure adequate coverage during peak service times.
- Resolved customer complaints promptly, fostering a positive dining experience for patrons.
- Monitored food presentation standards, maintaining consistency across all dishes served.
Customer Service Representative
Real Canadian Superstore
03.2020 - 09.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Trained new staff on operational procedures and customer service best practices.
Education
Diploma - Hospitality Management(Hotel & Tourism Operations)
Durham College Of Applied Arts And Technology
Oshawa, ON01-2020
Skills
- Complaint handling
- Guest relations
- Food safety compliance
- Staff motivation
- Employee scheduling
- Hygiene standards
- Table management
- Point of sale systems
- Training and coaching
- Staff management
- Hiring
- Restaurant operations
Accomplishments
- Supervised team of 25-30 staff members.
- Successfully supervised daily operations, ensuring smooth service for up to 120 guests per shift.
- Maintained accurate cashout for servers.
- Supported training and onboarding of new staff, improving team performance and service quality.
- Stepped in to serve and supervise when short staffed efficiently.
Languages
English
Full Professional
Malayalam
Native or Bilingual
Certification
- Food Handler Certificate
- Serve it Right Certificate
- Food and Safety Certificate
- Standard First Aid Certificate
- Health and Safety Training Certificate
Timeline
Assistant Manager (Five and Nine Seasonal)
Wascana Country Club
05.2023 - 11.2023
Food Service Supervisor
Edo Japan
10.2022 - 04.2023
FOH Supervisor
Montanas Cookhouse BBQ & Bar
04.2022 - Current
Customer Service Representative
Real Canadian Superstore
03.2020 - 09.2022
Diploma - Hospitality Management(Hotel & Tourism Operations)
Durham College Of Applied Arts And Technology