Abylay Ibrayev
Bratislava,BL
Summary
Dynamic professional with a proven track record at Lenovo Slovakia, enhancing customer satisfaction and reducing order fulfillment errors. Excelled in roles requiring critical thinking and adaptability, leveraging CRM software proficiency and teamwork to solve complex issues. Achieved performance targets by fostering strong client relationships and efficiently managing high-volume tasks.
Overview
2
2
years of professional experience
Work History
Customer Fulfillment Associate
Lenovo Slovakia
07.2023 - Current
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Facilitated smooth interdepartmental communication by acting as a liaison between sales, operations, and warehouse teams during peak periods.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
- Troubleshot technical issues related to the company''s e-commerce platform, providing prompt resolutions for customers experiencing difficulties placing orders.
Credit and Collection Analyst
AT&T Communications
07.2022 - 07.2023
- Collaborated with sales teams to assess credit risk for potential customers while maintaining company growth goals.
- Conducted regular account reviews, making recommendations for credit limit adjustments based on customer performance and risk factors.
- Achieve specific performance targets based on call monitoring scores
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Assessed credit risk and analyzed financial statements.
Education
Bachelor of Science - Public Health
Slovak Medical University
Bratislava, Slovakia06.2021
Skills
- Customer Service
- Critical Thinking
- Shipping procedures
- Teamwork and Collaboration
- Problem-Solving
- Adaptability in tasks
- SAP Software
- CRM software proficiency
Languages
English, Slovak, Kazakh, Russian
Native language
Timeline
Customer Fulfillment Associate
Lenovo Slovakia
07.2023 - Current
Credit and Collection Analyst
AT&T Communications
07.2022 - 07.2023
Bachelor of Science - Public Health
Slovak Medical University
Similar Profiles
Michaela JanovjakovaMichaela Janovjakova
Premier Support Operations Manager at Lenovo SlovakiaPremier Support Operations Manager at Lenovo Slovakia
Barbora AdewaleBarbora Adewale
EMEA CX (Customer Experience) Manager at Lenovo SlovakiaEMEA CX (Customer Experience) Manager at Lenovo Slovakia
Martin DovhunMartin Dovhun
Global Process Owner, IBM Financing Accounting at IBM SlovakiaGlobal Process Owner, IBM Financing Accounting at IBM Slovakia