Adam Šichta
Košice,Slovensko
Summary
Dynamic and adaptable professional with extensive experience in customer service and technical support. Demonstrates exceptional problem-solving abilities, effective communication skills, and a strong capacity for teamwork. Proficient in Microsoft Office Suite, including Excel and PowerPoint, with a proven track record of improving processes and enhancing customer experiences. Skilled in handling high-volume B2C interactions and inbound call management, consistently delivering outstanding performance under pressure. Committed to ethical decision-making and continuous improvement, aiming to leverage technical writing and communication proficiency to drive success in future roles.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Customer Care Representative
AT&T Global Network Services Slovakia s.r.o.
Košice, Slovensko
08.2023 - 02.2025
- Applied conflict management to stressed and concerned customers.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Followed scripts when answering common customer questions.
- Offered detailed advice on product and service benefits.
- Facilitated seamless communication between management and customers.
- Handled sensitive information confidentially to protect customer privacy rights.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Performed cashier duties, including balancing and end-of-day banking.
- Conducted outbound calls courteously to resolve outstanding matters.
- Answered 30+ telephone calls per day with professionalism.
- Managed high-volume customer inquiries in a professional manner.
- Advised customers on availability, pricing and location of products.
- Collected and processed payments.
- Collected member loan payments.
- Processed invoices, ensuring timely payments.
- Processed payments for smooth transactions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Collected deposits, fees and payments.
- Collected payments, ensuring accurate bookkeeping.
- Posted payments and processed refunds.
- Accepted and processed customer payments.
Picker & Buffer
GymBeam s.r.o.
Košice, Slovensko
05.2021 - 12.2022
- As picker, I was responsible for picking orders, that means, working in the warehouse finding different products listed on the order, picking them up and making sure the products are the same as on the order
- As buffer, my responsibilities were as follows: dealing with shortages of products, finding what products are missing for pickers and replenish them according to the position they were meant to be located at
- Kept safety equipment in proper working condition for a safe working environment.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Kept clean working area, reporting any issues to management.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Increased productivity through consistent use of handheld RF scanners for stock location.
- Stacked and organised freight at specified areas using boards or pallets.
- Labelled and organised packages for accurate deliveries.
- Processed customer orders quickly, resulting in high levels of client satisfaction.
Receptionist
Underground Archeological Museum
Košice
05.2019 - 09.2020
- Sale of entry tickets, presenting information about the museum itself to customers, guide through the museum, working with cash register, being responsible for the cash that was earned on a given day etc
Education
Engineer - Mining, Ecology Process Control and Geotechnologies
Technical University of Košice
09.2021 - 06.2023
Bachelor - Mining, Ecology Process Control and Geotechnologies
Technical University of Košice
09.2018 - 06.2021
Faculty of Philosophy
University of Pavol Jozef Šafárik
09.2017 - 05.2018
Business Academy
Súkromná stredná odborná škola Postupimská 37
Košice 09.2012 - 07.2017
Skills
- Problem Solving
- Teamwork
- Ability to Multitask
- Customer Service
- Microsoft Excel
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Microsoft Office
- Communication Skills
- Microsoft PowerPoint
- Critical thinking and problem solving
- Ability to Work in a Team
- Computer Skills
- Technical communication
- Call centre experience
- Ethical decision making
- Order tracking
- High volume B2C
- Time-management
- Process Improvement
- Email inbox prioritisation
- Technical writing
- Communication proficiency
- Technical support provision
- Customer engagement
- Virtual payment processing
- Process improvement identification
- Customer experience
- Inbound call handling
- Technical report writing
- B2C sales
- Call handling efficiency
- Consistent performance
- Telephone mannerisms
Languages
English
Advanced (C1)
Slovak
Native
Personal Information
Date of birth: 03/17/97
Custom
- Working out (bodybuilding)
- Listening to music
- Watching movies in English
- Playing video games
- Nutrition
- Muscle anatomy
- Body energy optimization
- Personal training
Affiliations
- Bodybuilding
- Heavy Music
- Nutrition
Timeline
Customer Care Representative
AT&T Global Network Services Slovakia s.r.o.
08.2023 - 02.2025
Engineer - Mining, Ecology Process Control and Geotechnologies
Technical University of Košice
09.2021 - 06.2023
Picker & Buffer
GymBeam s.r.o.
05.2021 - 12.2022
Receptionist
Underground Archeological Museum
05.2019 - 09.2020
Bachelor - Mining, Ecology Process Control and Geotechnologies
Technical University of Košice
09.2018 - 06.2021
Faculty of Philosophy
University of Pavol Jozef Šafárik
09.2017 - 05.2018
Business Academy
Súkromná stredná odborná škola Postupimská 37
09.2012 - 07.2017
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