Adam Suchodolský
Pezinok - Modra
Summary
I have over 5 years of experience providing first-class support for internal or external customers. Other than that, I have over 8 years of experience as a skilled Data analyst providing high-quality insights to help your business grow. In my experience, I have learned a lot of visualization tools such as Power BI, for which I am Microsoft certified, Tableau, and Looker. Other than certification in Power BI, I have certification in Azure, Microsoft Teams, and Power Platform.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Bc.Adam Suchodolsky IT & Data Services
02.2024 - 02.2025
- Pursuing business in data and cloud computing via trade license. Ensuring high customer satisfaction and actively listening to customer needs.
- Work on digitalizing and improving key sales processes in a multinational company using Power platform technology. Developing a Canvas Power App that tracks customer interactions and saves data in a SharePoint list, which is then connected to Power BI for data visualization.
- The project focused on low investment costs. It helped the company digitalize the sales process, track the generated data, and visualize it into key insights for better strategic decisions.
- In 2024, established and delivered two complex data projects in a short time using Microsoft Fabric technology that helped customers with their data needs by providing complex insights into their business operations. Also managed to deliver a handful of smaller projects.
Senior Data Analyst
Eyerim
06.2024 - 08.2024
- Worked for a major client operating in the eye wear business across many EU markets.
- I was responsible for developing a complete data solution based on client requirements. The solution included handling data from various departments, such as logistics, marketing, and sales.
- Implemented Data Warehouse solutions, ensuring seamless data integration across platforms within 1 month. The solution was based on Microsoft Fabric and included data migration, which was handled by developing data pipelines via Azure Data Factory. It also included handling data from various departments, such as logistics, marketing, sales, and similar data disciplines.
- After data cleanup was done, I was responsible for developing Power by reports using cleaned data by creating a semantic model or directly connecting the Data Lake SQL analytics endpoint.
- Improved reporting processes by automating manual tasks using advanced software tools.
- Led initiatives that improved understanding of customer trends through comprehensive analysis.
Data detective
BizzTreat s.r.o.
02.2024 - 04.2024
- Was part of developing the Microsoft Fabric platform for multinational corporation in the manufacturing industry. Delivered a working data platform for sales, finance, and logistics departments within 3 months.
- Successfully delivered on tasks within tight deadlines.
- Improved data quality by implementing structured validation checks.
- Collected and analyzed complex datasets for business strategy enhancement using pipelines developed in Azure Data Factory, which streamlined data processing using automation techniques.
- I helped the client's local IT team with project-related setups on the Microsoft Azure platform, such as monitoring setup, Microsoft Entra ID configuration, app registration, and other tasks.
Power BI Developer
Deutsche Telekom Systems Solutions Slovakia s.r.o.
04.2023 - 01.2024
- Working primarily on backend operation Azure infrastructure but also responsible for monitoring solution development within Azure.
- Author of documentation for disaster recovery and was also part of the team that maintained disaster recovery training by running multiple simulations of disaster occurrence, redistributing traffic to alternative Azure regions, and returning to regular operation after a disaster was solved.
- Within 1 month created and developed dashboard on Azure monitor that monitored crucial Azure resources. Created alerts to inform team members in case something is wrong.
- Other than Azure, was responsible for administering the remaining on-prem infrastructure.
- Also responsible for some Power BI projects, such as the Power BI service app, which fetches AD data and is used to provide info regarding data domain users and content security settings to domain owners and support team members. Automation of the data fetching process via the Power Automate platform.
- Responsible for cost monitoring and creating reports regarding Azure costs for overview as well as for analysis of root causes for MoM or YoY increase using, for example, decomposition tree.
Cloud Cost Analyst
ESET, spol. s r.o.
06.2021 - 03.2023
- Designed and implemented an automated reporting solution for Azure cloud costs based on Power BI reports and dashboards
- Able to save tens of thousands in cloud costs with a minimum of money invested.
- Creating reports every month for Azure cost savings recommendations using Azure Advisor and delivering them to the subscription owner for review by publishing reports on the Power BI service platform and confluence platform
- Implement cost-saving recommendations after receiving positive feedback from subscription owners, in case there is a need for help with implementation, by creating Azure reservations or similar cost-reduction implementations.
- Designed and implemented tracking solution for all cost-saving recommendations proposed using Jira and Confluence
- Tested process automation using the Power platform, such as automation of Jira issues creations to save time that was needed for forecasting projects.
- Generating a dashboard with monthly data for C-level management showing statistics about how much money was saved thanks to implemented recommendations, how much money was wasted by not receiving a response, and the rate of not valid recommendations (resources do not exist anymore, resources used only temporarily, planned architectural changes, etc.)
- Helped solve Azure-related issues and refund claims by managing escalations within Microsoft, with one specific successful claim of over 60K.
Enterprise Tech Supp Sr. Analyst
Quest Software
08.2019 - 05.2021
- Increasing customer satisfaction by providing excellent product support with over 95 customer satisfaction rates.
- Cooperated with the most important customers to help successfully complete big SharePoint migration projects using Quest Essentials and Content Matrix software. Managed and successfully maintained three important projects for highly valued customers in the finance and manufacturing areas.
- Cooperated with the development team during new releases, maintained Agile principles, and actively participated in the testing phase before new releases were officially out.
- Solving complex issues by using innovative techniques such as recreating customer environment in test servers (Windows server 2012 and later versions running standalone as DC, SQL server, SharePoint server) and explaining to customers the root cause by fixing diagnosed issues in created test development so customers can see how to fix the issue even customized customer solution were out of support scope.
- In case a reproduced bug or feature request was raised, I maintained communication with the development team and escalated with the product manager.
- Creating text/video-based knowledge base articles to provide customers with quick resolutions and avoid repetitive customer contact for the same issue.
- Analyze the customer environment to see if it meets the technical and security recommendations for the migration project.
- Create workflows and processes for the most challenging projects to provide answers to FAQs and issue mitigation actions that the customer can take before escalating to support.
Program Manager
Amazon /Slovakia/ s.r.o.
10.2018 - 07.2019
- I attend business status meetings with top management and prepare weekly newsletters on hot topics and issues related to the Direct fulfillment program.
- Successfully integrated vendor with a potential of over 1 million euros in sales by helping them solve technical issues.
- I helped resolve issues with a German delivery partner. The partner had problems processing parcels due to incorrect data in its systems. This led to lost parcels or orders worth tens of thousands being partially shipped, and the partner refused to collect any new parcels. I found the required missing data and successfully re-established the delivery process in cooperation with the delivery partner.
- Responsible for training vendor support team members and responsible for a high level of vendor support.
- Tasks from previous Direct Fulfillment specialist role
Direct Fulfillment Specialist
Amazon /Slovakia/ s.r.o.
06.2017 - 09.2018
- Communicated with direct fulfillment program vendors and helped them solve complex issues.
- Generating operational reports for the Direct Fulfillment program using Oracle SQL and later Postgres SQL.
- Using company ETL solution to get additional data tables to be able to fulfill ad hoc reports
- Created a metric that tracked negative customer service contacts, and if the metric ratio was exceeded, the vendor was notified and asked to make adjustments. If that adjustment did not happen, the vendor was removed from the platform to protect the customer.
- I worked on a report solution that tracked vendors that did not ship orders and removed them from the platform. If the vendor started shipping out of nowhere after a long time, the carrier would not be aware of picking orders, creating a bad customer experience.
- Designed and implemented a solution that extracted data regarding packages that needed to be picked up by the carrier on that day and sent info via automatic emails to the carrier. This solution was especially focused on new vendors where carriers do not come to pick up orders.
- Helped create reports that searched for stuck orders, which led to finding stuck orders with a net value of over 100 000, which led to the discovery of proactive changes to prevent the recurrence of such orders
External Helpdesk Member
Diebold Nixdorf
02.2017 - 05.2017
- Worked as a freelancer on providing high quality help desk support to client customers.
- Successfully managed over 100 of customer service calls in tight SLA.
- Communication with customers regarding issues with cashier systems.
- Managing service technicians in assigned region and assigned them service assignments to make sure SLA is met.
- On call support during after hours and weekends.
Accountant Clerk/SharePoint Administrator
JOHNSON CONTROLS INTERNATIONAL spol. s r.o.
12.2015 - 08.2016
- Accounting tasks regarding checking the correct billing on sensitive accounts like representation spending, brand exposure spending or travel expenses.
- SharePoint administration tasks (access management, new features, add on etc.).
- Helping with the account reconciliations upload to SharePoint.
- Maintaining share point lists with account reconciliations and supporting administrative tasks related to SharePoint functionalities to maintain easiest possible process.
- Supporting users by quickly solving more than 200 tickets
- Managed to deliver 100 percent reconciliations approval rate each month without any incorrect data uploaded.
Education
Bachelor Degree - Applied informatics
Paneurópska Vysoká Škola
Bratislava08.2013
GED - Business Academy
ZSŚ SDJ Samuela Ormisa
Revúca05.2008
Skills
- Google Analytics
- Microsoft SharePoint
- Microsoft Fabric
- Microsoft Azure
- Microsoft Power Platform
- Data Analysis Expressions (DAX)
- M-language
- SQL
- Python
- Power BI
- Identity and Access Management
- IT support
- Lucid chart
- Jira
- Azure DevOps
- Git hub
- Confluence
- Agile development
- Data analysis tools
- Data warehousing
- Data governance
- API integration knowledge
- Agile methodology knowledge
- Spark SQL
- Apache Airflow
Certification
- Data Engineering Foundations Professional Certificate by Astronomer
- Career Essentials in Data Analysis by Microsoft and LinkedIn
- Atlassian Agile Project Management Professional Certificate
- Anaconda Python for Data Science Professional Certificate
- SAP BTP For Beginners
- Managing Clean Core for SAP S/4HANA Cloud - Record of Achievement
- Microsoft Certified: Power BI Data Analyst Associate, Microsoft
- Microsoft Certified: Azure Administrator Associate, Microsoft
- Microsoft 365 Certified: Security Administrator Associate, Microsoft
- Microsoft Certified: Azure AI Fundamentals, Microsoft
- Microsoft Certified: Power Platform Fundamentals, Microsoft
- Microsoft Certified: Dynamics 365 Fundamentals, Microsoft
- Microsoft Certified Teams Administrator Associate, Microsoft
- Microsoft Certified Azure Data Fundamentals, Microsoft
- Microsoft Certified Azure Fundamentals, Microsoft
Additional Information
I have more than 5 years of experience providing support on multiple levels. I have also proven experience in improving processes and process automation. I have also more than 3 years of experience in data analysis related roles. I have more than 2 years experience with Microsoft Azure. I am proud owner of 10 Microsoft certifications and I am constantly learning new things. I am very passionate type of person and very proactive about solving issues. I am also communicative person with lot of experience of presenting data across all organizational levels.
Languages
English
Fluent
German
Beginner
Slovak
Native
Personal Information
Hobbies
data analytics, learning new technologies (especially cloud technologies), travelling, family, computer games,music, movies, reading a book, smart technologies and automations
Timeline
Senior Data Analyst
Eyerim
06.2024 - 08.2024
Owner
Bc.Adam Suchodolsky IT & Data Services
02.2024 - 02.2025
Data detective
BizzTreat s.r.o.
02.2024 - 04.2024
Power BI Developer
Deutsche Telekom Systems Solutions Slovakia s.r.o.
04.2023 - 01.2024
Cloud Cost Analyst
ESET, spol. s r.o.
06.2021 - 03.2023
Enterprise Tech Supp Sr. Analyst
Quest Software
08.2019 - 05.2021
Program Manager
Amazon /Slovakia/ s.r.o.
10.2018 - 07.2019
Direct Fulfillment Specialist
Amazon /Slovakia/ s.r.o.
06.2017 - 09.2018
External Helpdesk Member
Diebold Nixdorf
02.2017 - 05.2017
Accountant Clerk/SharePoint Administrator
JOHNSON CONTROLS INTERNATIONAL spol. s r.o.
12.2015 - 08.2016
Bachelor Degree - Applied informatics
Paneurópska Vysoká Škola
GED - Business Academy
ZSŚ SDJ Samuela Ormisa
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