Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ajaysinh Chavda

Yorkton

Summary

Detail-oriented and client-focused Banking Customer Service Representative in financial services. Skilled in handling client accounts, banking transactions, and basic investment inquiries. Holds Canadian Investment Funds Course (CIFC) certification with foundational knowledge of mutual funds, client suitability, and regulatory compliance. Recognized for exceptional customer engagement, accuracy, and efficiency in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Wireless Sales Representative

Glentel
12.2024 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Demonstrated in-depth product knowledge, assisting customers in selecting suitable wireless plans and devices.
  • Executed sales transactions efficiently using point-of-sale systems to ensure accurate processing.
  • Enhanced team performance by consistently meeting or exceeding individual sales targets.
  • Collaborated with team members to achieve store-wide goals and maintain a positive work environment.
  • Built strong customer relationships with effective communication and attentive listening, leading to repeat business.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized service.

Customer Service Representative

CIBC Bank
08.2024 - Current


  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted clients in navigating banking products and services to meet their financial needs.
  • Processed transactions accurately while maintaining compliance with bank policies and procedures.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction levels.
  • Maintained a positive attitude while managing high call volumes and diverse customer requests effectively.
  • Supported RRSP, TFSA, and GIC inquiries and directed clients to appropriate investment advisors using CIFC knowledge.
  • Handled customer inquiries related to personal banking, credit cards, and investment accounts

Food Service Supervisor

A&W Restaurants
07.2021 - 04.2024
  • Supervised daily food service operations to ensure compliance with health and safety regulations.
  • Trained and mentored staff on food preparation techniques and customer service standards.
  • Coordinated inventory management, including ordering supplies and minimizing waste.
  • Implemented efficient workflows to enhance speed of service during peak hours.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

Post-Graduate Certificate - Business Management

Parkland College
Yorkton, SK
06-2022

Skills

  • Banking & Investment Products (Mutual Funds, RRSPs, TFSAs, GICs)
  • Customer Relationship Building
  • Digital Banking & Self-Service Support
  • Active listening
  • Problem resolution
  • Client relations
  • Product and service solutions

Languages

English
Full Professional

Certification

Canadian Investment Funds Course (CIFC)

Certified to advise on and sell mutual funds in Canada under MFDA regulations.

Timeline

Wireless Sales Representative

Glentel
12.2024 - Current

Customer Service Representative

CIBC Bank
08.2024 - Current

Food Service Supervisor

A&W Restaurants
07.2021 - 04.2024

Post-Graduate Certificate - Business Management

Parkland College

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Ajaysinh Chavda