Customer Success
Onboarding
User Training
Ticketing Systems
Problem-solving
Operations
SOP Development
Process Digitalization
International Communication
Friendly, positive attitude
Results-driven Operations Leader with a proven track record of scaling a subsidiary from 0 to 50 employees. Expert in Digital Transformation, successfully migrating traditional organizations to modern, cloud-based workflows (Asana, SaaS, AI). I combine strategic project management with high-level empathy and C1 English to help clients optimize their business processes and ensure software adoption. My approach is defined by a positive, proactive attitude, effective time management, and a commitment to solving complex professional challenges within fast-paced teams.