Alexandru Iațenco
Chișinău,NI
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
4
4
years of professional experience
Work History
Dispatcher
KSN Express INC
11.2020 - 03.2024
- Assigned loads with above-market value according to drivers' needs.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Handled emergency situations of any sort
After-hours Dispatcher
K1transfreight
03.2020 - 10.2020
- Answered phone calls and responded to customer emails.
- Provided logbook service
- Assisted in resolving customer complaints and grievances.
- Solved emergencies of any sort
- Booked loads for the trucks that were not able to get one during daytime dispatch
Dispatcher
K1transfreight
10.2019 - 03.2020
- Assigned loads with above-market value according to drivers' needs.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Handled emergency situations of any sort
Education
Bachelor of Applied Linguistics - Translation And Interpretation
Universitatea De Stat Din Moldova
Chișinău, Moldova06.2019
Skills
- Ability to work with any trailer: flatbed, conestoga, stepdeck, reefer, dry van, Power only
- Ability to create liaison with drivers of any cultural and linguistic background or mode of operation
- Strong negotiation skills to ensure competitive rates
- Self-disciplined and self-motivated
Languages
Russian
Native language
English
Proficient
C2
Romanian
Advanced
C1
Slovak
Advanced
C1
French
Upper intermediate
B2
Timeline
Dispatcher
KSN Express INC
11.2020 - 03.2024
After-hours Dispatcher
K1transfreight
03.2020 - 10.2020
Dispatcher
K1transfreight
10.2019 - 03.2020
Bachelor of Applied Linguistics - Translation And Interpretation
Universitatea De Stat Din Moldova
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