Alina Rozhnetska

Main Responsibilities:

• Managed profitability and delivery across multiple projects and teams.
• Led 3 Operations Managers, 4 Project Managers, and up to 50 QA specialists.
• Established and optimized workflows for 4 programs: Key Clients, Web, E-com, and Automation.
• Oversaw full projects lifecycle, ensuring quality, deadlines, and budget compliance.
• Participated in pre-sales, built optimal delivery models, and advised clients on solutions.
• Negotiated contracts, managed changes, and maintained client satisfaction.
• Monitored client needs and proactively offered tailored solutions.
  Managed risks, anticipated issues, and developed mitigation strategies.
• Facilitated effective communication among all stakeholders.
• Contributed to recruitment, onboarding, and development of team members.

Achievements:

• Increased billable hours by 23%.
• Launched an internal portal for managers and QA specialists, improving team coordination.
• Developed and implemented a QA competency matrix for career growth and assessment.
• Scaled key client account from 0.5 FTE to 7 FTE.
• Consistently delivered projects on time, within budget, and at high quality.
• Strengthened client relationships through proactive improvement initiatives.

Main responsibilities:

• Coordinated the IT department’s daily operations.
• Communicated with all company departments to gather technical requirements, clarify questions, and resolve non-standard issues.
• Prioritized tasks and managed deadlines effectively.

Achievements:

• Established streamlined interaction process between the IT department and other teams.
• Reduced direct communications between developers and other departments by 90%, enabling developers to focus 90% of their time on task execution.
• Structured and organized incoming IT tasks for better clarity and management.
• Increased overall work productivity by 4 times.
• Successfully eased tensions between the IT department and task stakeholders, improving collaboration.

Main responsibilities:

• Managed up to 38 short-term projects for clients on Amazon.com initially.
• Led 15 large long-term projects simultaneously, including US/European market analysis, product selection, supplier sourcing in China, brand creation, order management, and Amazon support.
• Maintained client communication: status updates, inquiries, and reporting.
• Supervised tasks for analysts, buyers, logisticians, designers, marketers, and copywriters.
• Monitored deadlines for all project phases.
• Managed project budgets.

Achievements:

• Optimized interdepartmental collaboration and project management processes, reducing task completion time from 14 to 5 days without quality loss.
• Enhanced customer loyalty, achieving an average project management rating of 4.8/5.
• Successfully closed 110 short-term projects with a perfect 5/5 management score.