Amanda Hildebrand
Asquith
Summary
Proficient Store Manager, adept in customer service management and team leadership. Excelled in enhancing operational efficiency and revenue generation, achieving significant business growth. Skilled in problem-solving and multitasking, consistently fostering strong customer relations and driving successful team development.
Overview
14
14
years of professional experience
Work History
Store Manager
Mastermind Toys
09.2018 - Current
- Demonstrating the main responsibility to lead the achievement of expected business and financial objectives through planning, communicating, implementing and assessing actions that contribute to the profitability, success and growth of the business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed completion of administrative processes including inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Responsible for recruitment and training of team members, while maintaining a positive and respectful workplace culture.
- Decision making consistent to company vision and pillars of operation. Analyzing results and initiating actions to achieve goals.
Care/Domestic Aide
Cedar Gardens Care Homes/Preston Park Retirement
07.2016 - 04.2018
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Upheld strict confidentiality standards regarding sensitive personal information about patients while conducting caregiving duties.
- Monitored vital signs regularly, reporting any concerning changes to supervising medical staff promptly.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Organized,recorded and administered medications on schedule.
Business Owner/Operator
Amanda's Dayhome
02.2010 - 07.2016
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured a safe and nurturing environment for children through regular maintenance, training, and adherence to safety protocols.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Fostered strong relationships with local schools to facilitate seamless transitions for children entering kindergarten.
Education
Personal Care Worker Course
Saskatoon Trades And Skills Center
Saskatoon, SK03.2017
High School Diploma -
Allan Composite School
Allan, SK06.1999
Skills
- Customer Service Management
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership, training and development
- Recruitment and hiring
- Work Planning and Prioritization
- Documentation And Reporting
- Operational Efficiency
- Revenue Generation
- Inventory tracking and management
Timeline
Store Manager
Mastermind Toys
09.2018 - Current
Care/Domestic Aide
Cedar Gardens Care Homes/Preston Park Retirement
07.2016 - 04.2018
Business Owner/Operator
Amanda's Dayhome
02.2010 - 07.2016
Personal Care Worker Course
Saskatoon Trades And Skills Center
High School Diploma -
Allan Composite School
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