Amreet Kaur
Saskatoon
Summary
Self-motivated and capable of achieving high performance with minimal supervision. Great Customer Service Representative Polished in balancing customer needs and customer demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating 5-member customer service team and developing programs to enhance productivity. With have good communication, analytical, computer, decision making, management, problem solving, team-lead, teamwork, technical and time management skills. Always excited to learn new things. Adaptable and flexible according to the environment.
Overview
6
6
years of professional experience
Work History
Activation Specialist
Red Wireless
04.2024 - Current
- Streamlined onboarding for new customers by creating clear, concise activation guides and instructional materials.
- Contributed to sales team success by providing expert support during client presentations, highlighting product features and advantages related to easy activation processes.
- Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
- Read and shared key market insights.
- Trained and mentored new Activation Specialists, improving team performance and ensuring consistent service delivery across all touchpoints.
- Maintained detailed records of all activations completed, allowing for accurate reporting and analysis of trends over time.
Team Member
Cerelia Bakery
04.2023 - 02.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded and unloaded materials and equipment onto and off to work station.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Working in a fast pace environment to meet the goals and targets of the company.
Crew Member
Wendy's
12.2022 - 04.2023
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Security Guard
Pennine Security
03.2022 - 11.2022
- Improved response time to incidents by maintaining clear communication channels with team members.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance of team.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
LIBRARY ASSISTANT (VOLUNTEER WORK)
MERITORIOUS SCHOOL
06.2019 - 05.2020
Education
Computer programing - Information Technology
Lambton College-caster Campus
08.2023
Skills
- Ability to work independently and within team and maintain accuracy
- Strong interpersonal skills
- Excellent communication skills
- Time management ability
- Detail oriented
- Great problem-solving ability
- Easily adaptable and organized
- Customer engagement
- Campaign management
- Analytics tools
Education
North York
Contact
Saskatoon, SK S7K 2P5
Languages
English
Professional Working
Timeline
Activation Specialist
Red Wireless
04.2024 - Current
Team Member
Cerelia Bakery
04.2023 - 02.2024
Crew Member
Wendy's
12.2022 - 04.2023
Security Guard
Pennine Security
03.2022 - 11.2022
LIBRARY ASSISTANT (VOLUNTEER WORK)
MERITORIOUS SCHOOL
06.2019 - 05.2020
Computer programing - Information Technology
Lambton College-caster Campus
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