ANA KARLA OLIVEIRA MONTEIRO LEONI
Komárno,SK
Summary
Detail-oriented professional with a Bachelor of Laws degree, skilled in multilingual communication and analytical problem-solving. Experience in adapting to new processes and driving positive change in customer service environments.
Overview
3
3
Languages
Work History
Civil Police (Plcia Civil)
Civil Identification Department
- Delivered public service assistance by accurately collecting and organizing civil identification data to support community needs.
- Oversaw administrative documentation and verification processes, upholding confidentiality and detail orientation to ensure compliance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Intern
Caixa Econmica Federal
- Guided customers through automated banking systems, resolving inquiries to enhance service experience.
- Processed documents and ensured compliance for internal administrative team, contributing to smooth customer care routines.
- Supported branch operations at federal savings bank.
- Updated spreadsheets and internal records for daily administrative control.
- Organized documents for customer and account file compliance.
Education
Bachelor of Laws (Bacharel em Direito) -
UNIRON Faculdade Interamericana de Porto Velho
Skills
- Civil documentation management
- Document validation
- Identity verification
- Administrative documentation
- Regulatory compliance
- Data verification
- Regulatory compliance management
- Data entry
LANGUAGES
Portuguese: Native speaker, English: Intermediate proficiency, Spanish: Intermediate proficiency
KEY CORE STRENGTHS
Portuguese: Native speaker, English: Intermediate proficiency, Spanish: Intermediate proficiency
Languages
Portuguese
First Language
English
Intermediate
B1
Spanish
Elementary
A2
Timeline
Intern
Caixa Econmica Federal
Civil Police (Plcia Civil)
Civil Identification Department
Bachelor of Laws (Bacharel em Direito) -
UNIRON Faculdade Interamericana de Porto Velho