ANISUR RAHMAN RAHMAN
Saskatoon
Summary
Dynamic Department Manager at Rona Home and Garden with a proven track record in enhancing customer satisfaction and leading teams to exceed performance targets. Expert in personnel training and development, coupled with strong problem-solving abilities. Skilled in computer hardware and software troubleshooting, demonstrating significant achievements in process optimization and staff skill enhancement.
Overview
11
11
years of professional experience
Work History
Department Manager
Rona Home and Garden
08.2016 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Computer Technician Assistant( GEEK SQUAD)
FUTURE SHOP CANADA
11.2013 - 03.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Successfully migrated company data during system upgrades without losing any critical information.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Set up and maintained user accounts and client access.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
MASTER IN SOCIAL SCIENCE - Economics
NATIONAL UNIVERSITY OF BANGLADESH
DHAKA, BANGLADESH06-2011
Skills
- Personnel training and development
- Strategies and goals
- Customer service
- Problem-solving
- Computer skilled
Languages
English
Full Professional
Timeline
Department Manager
Rona Home and Garden
08.2016 - Current
Computer Technician Assistant( GEEK SQUAD)
FUTURE SHOP CANADA
11.2013 - 03.2016
MASTER IN SOCIAL SCIENCE - Economics
NATIONAL UNIVERSITY OF BANGLADESH
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