Ankit Patel
Saskatoon
Summary
To be a dedicated professional to an organization, which encourages creativity and offers me an opportunity to learn & develop myself and serve the organization to the best of my ability, utilizing all the financial and marketing skills accumulated during my life journey.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Liquor Store Clerk
Sobeys Liquor
10.2024 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Received payments by cash, credit, and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
General Merchandise Associate
Walmart Supercentre
08.2024 - Current
- Received, counted and verified accuracy of incoming shipments.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Educated customers on new products or promotions available in the store.
- Set up promotional displays in accordance with store guidelines.
- Assisted with training new employees on merchandising techniques and operational processes.
- Maintained cleanliness of sales floor and organized backroom stock.
- Answered phone calls promptly to address customer concerns regarding products or services offered.
- Assisted customers with product selection, purchase decisions and inquiries.
Store Supervisor
Reds Cannabis Ltd
07.2024 - 08.2024
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Maintained updated records on product deliveries, returns, damages.
- Enforced safety protocols at all times while managing store operations.
- Performed regular audits to verify that policies are being followed correctly.
- Maintained accurate records of daily transactions using computer software programs.
Deputy Manager
RBL Bank LTD
02.2022 - 04.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed day-to-day operations of the sales department.
- Analyzed customer feedback to improve product features and design.
- Maintained accurate records of all sales activities including lead generation and client follow up.
- Coordinated efforts between internal departments such as engineering, marketing, and finance in order to maximize the success rate of projects assigned by upper management.
Assistant Manager
Wallstreet Finance Ltd
11.2018 - 01.2022
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
Senior Executive Officer
Mercury Travels
03.2016 - 10.2018
- Provided guidance on strategic initiatives related to product launches, advertising campaigns.
- Maintained accurate records of all sales activities and results.
- Developed strategies to increase sales and market share.
- Analyzed customer feedback to improve product offerings.
Assistant Branch head and Forex head
UAE Exchange and Financial Services
08.2012 - 02.2016
- Maintained ongoing relationships with customers by responding to their inquiries in a timely manner.
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
- Conducted regular staff meetings to review operational performance and customer service initiatives.
- Resolved conflicts between customers and employees in a professional manner.
Education
Master of Business Administration - Finance
Center For Management Studies, Ganpat University
04.2011
B Com - Accounting and Finance
Somlalit College of Commerce, Gujarat University
04.2007
Skills
- Customer service
- Cleanliness and organization
- Stocking and replenishing
- Effective communication
- Customer assistance
- Multitasking
- Cash handling proficiency
- Cash management
- Time management
- Reliable and responsible
Certification
- NSC certification in Dealer Module
- Tally Certified
Timeline
Liquor Store Clerk
Sobeys Liquor
10.2024 - Current
General Merchandise Associate
Walmart Supercentre
08.2024 - Current
Store Supervisor
Reds Cannabis Ltd
07.2024 - 08.2024
Deputy Manager
RBL Bank LTD
02.2022 - 04.2024
Assistant Manager
Wallstreet Finance Ltd
11.2018 - 01.2022
Senior Executive Officer
Mercury Travels
03.2016 - 10.2018
Assistant Branch head and Forex head
UAE Exchange and Financial Services
08.2012 - 02.2016
- NSC certification in Dealer Module
- Tally Certified
Master of Business Administration - Finance
Center For Management Studies, Ganpat University
B Com - Accounting and Finance
Somlalit College of Commerce, Gujarat University
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