Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic
Anna Kostromska

Anna Kostromska

Košice,KI

Summary

Dynamic and enthusiastic professional with more than 10 years' experience specialized in travel operations management and customer experience, offering an array of skills in business and leisure trips, team management and decision-making. Strong professional knowledge with a master's degree focused Administrative management from Kyiv Slavonic University, Institute of Economics and Management

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Back Office Manager

Insignia Group of Companies
07.2023 - Current

- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
- Negotiating preferred rates with vendors of direct travel.
- Planning ana arranging travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
- Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
- Assisting with any travel-related issues that may arise.
- Researching travel deals and evaluating prices and services.
- Creating, optimizing, and monitoring corporate travel policies.
- Managing expenses and the travel budget.
- Analyzing data and preparing reports on travel spending.

Reservation & Sales Manager - Destination Specialist

VILUXUR Holidays
6 2021 - 07.2023
  • Manage travel arrangements both B2B (CIS countries) & B2C (worldwide)
  • Consulting & arranging hotel bookings for strategic clients
  • Ensuring all hotel, ground transportation proposal are materialized and zero lost bookings
  • Control of reaching monthly sales targets and personal KPI consistently
  • Analyzing, negotiation of commercial offers
  • Coordinate and collaborate with Accounts Department and airport team.

Travel Coordinator - Team Leader (business aviation)

Click Aviation Network
02.2021 - 06.2021
  • Ensure prompt teamwork of travel operations: Planning and managing travel arrangements such as hotel bookings, airline tickets, ground transportations etc
  • As per staff requirements and for internal clients travelling in personal trips
  • Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings
  • Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Records purposes
  • Accurately prepare Travel shift handover and make a briefing to the next shift colleagues
  • Maintaining and updating client instructions database and folders
  • Coordinate and collaborate with OCC, Commercial & Accounts Department
  • Responsible in handling and leading the shift with the Travel Coordinator
  • Ensure the quality of works of the Travel Coordinator as per Click Standard Procedures
  • Monitor IN AND OUT emails from Travel mailbox.

Travel Vendor Coordinator (business aviation)

Click Aviation Network
09.2020 - 02.2021
  • Handle global vendor contracting both B2B & B2C Strategic Partners: Search new potential business partners globally
  • Analyze, negotiate & bid the commercial offers along with Events, Flight Tenders and Group hotel bookings
  • Maintaining and updating Travel Vendor database with all Click corporate agreements, global suppliers' contacts, supplier's platform credentials and rewards loyalty program
  • Handles rate loading of Click corporate rate to GDS Travelport Platform
  • Maintain and ensures that Click corporate rate, correctly loaded in GDS Travelport Platform
  • Maintain good business relationship in both new and existing Strategic Partners for long-term business partnership
  • Enroll Click Aviation with Partners loyalty program with the registration name of the CEO
  • Assists Operation Team for sales lead and official requests for rate negotiation and flexible terms and condition.

Travel Coordinator (business aviation)

Click Aviation Network
09.2018 - 09.2020
  • Manage travel arrangements as required for internal and external clients: Hotels booking as per company travel policy for business travel
  • Coordinate with OCC Team to match and exceed client expectations, setting up arrangements as required
  • Preparing reports, bookings and all necessary relevant information
  • Compile, prepare, and distribute correspondence to relevant departments
  • Assist accounting department to ensure accurate charges apply for invoicing
  • Maintain travel department files and records.

Manager of Tourism

WIDERSTRAHL LTD
05.2015 - 09.2018
  • Creation of travel product: monitoring, analyzing, processing, rendering and loading of contract and special price offers from host companies using the Samo-Tour software, the publication of prices for the company's website in the on-line system
  • Tracking new price offers from host companies and hotels, rendering current special offers and publication on the company's website
  • Analyze, negotiate the commercial offers
  • Logistic support for clients
  • Process documents and other relevant materials
  • Translation of documentation
  • Maintaining relevant databases, collection updates and reports.

Manager of Tourism

ALF Touroperator
09.2014 - 05.2015
  • Creation of travel product: monitoring, analysing, processing, rendering and loading of contract and special price offers from host companies, the publication of prices for the company's website in the on-line system
  • Tracking new price offers from host companies and hotels, rendering current special offers
  • Correspondence and negotiations with partners abroad
  • Process documents for payments in 1C Enterprise: formation of invoices and acts of work performed.

Manager of Tourism

CENTER OF HEALTH PE
05.2014 - 09.2014
  • Communication with customers and agents
  • Correspondence and negotiations with foreign tour operators
  • Organization of and bus tours to Europe, the main directions - Hungary, Austria, Balkans, Adriatic region
  • Responsible for avia charter program to Croatia
  • Work with the embassies - Hungary, Croatia, Greece
  • Tour and hotel booking for groups
  • Collecting and organizing groups.

Customer Manager

ARABELLA TOUR
06.2011 - 05.2012
  • Consulting & arranging hotel bookings for clients
  • Analyzing, negotiation of commercial offers
  • Coordinate and collaborate with Accounts Department
  • Organization of bus tours to Europe including tour and hotel booking for groups and collecting and groups support
  • Visa support.

Customer Manager

OMAR TRAVEL
06.2011 - 05.2012
  • Consulting & arranging hotel bookings for clients
  • Control of reaching monthly sales
  • Analyzing, negotiation of commercial offers
  • Coordinate and collaborate with Accounts Department
  • Visa support.

Customer Manager

FEERIE
08.2007 - 03.2009
  • Consulting & arranging hotel bookings for clients
  • Visa support.

Education

Master degree in Administrative Management -

Kyiv Slavonic University, Institute of Economics and Management
01.2009 - 04.2010

Bachelor in Management of Organizations tourism industry - undefined

Kyiv Slavonic University, Institute of Economics and Management
01.2005 - 04.2009

Skills

Time management

Team player with strong communication, presentation, interpersonal and social skills

Analytical profile and multi-tasking skills

Ability to work constructively and interact professionally with others

Ability to adjust to changing priorities and work within deadlines

Ability to act appropriately and feel comfortable in high-pressure atmosphere

Microsoft office: Proficient

Samo-Tour: Advanced

CRM: Advanced

Omega: Advanced

GDS: Advanced

Personal Information

Date of Birth: 02/16/88

Languages

English
Advanced
C1
Ukrainian
Proficient
C2
German
Elementary
A2
Spanish
Beginner
A1

References

  • Kateryna Geichenko, ekaterina.g@viluxurholidays.com, Destination Specialist, Viluxur Holidays
  • Svitlana Vitkovska, sveta@cntr.com.ua, General Manager, PE 'Center of Health'

Timeline

Back Office Manager

Insignia Group of Companies
07.2023 - Current

Travel Coordinator - Team Leader (business aviation)

Click Aviation Network
02.2021 - 06.2021

Travel Vendor Coordinator (business aviation)

Click Aviation Network
09.2020 - 02.2021

Travel Coordinator (business aviation)

Click Aviation Network
09.2018 - 09.2020

Manager of Tourism

WIDERSTRAHL LTD
05.2015 - 09.2018

Manager of Tourism

ALF Touroperator
09.2014 - 05.2015

Manager of Tourism

CENTER OF HEALTH PE
05.2014 - 09.2014

Customer Manager

ARABELLA TOUR
06.2011 - 05.2012

Customer Manager

OMAR TRAVEL
06.2011 - 05.2012

Master degree in Administrative Management -

Kyiv Slavonic University, Institute of Economics and Management
01.2009 - 04.2010

Customer Manager

FEERIE
08.2007 - 03.2009

Bachelor in Management of Organizations tourism industry - undefined

Kyiv Slavonic University, Institute of Economics and Management
01.2005 - 04.2009

Reservation & Sales Manager - Destination Specialist

VILUXUR Holidays
6 2021 - 07.2023
Anna Kostromska