Anna Vool
Bratislava
Summary
Hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Looking for a job in Canada, ON
Overview
9
9
years of professional experience
Work History
Conversational English Teacher
self-employed
06.2022 - Current
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Facilitated small group and individual instruction to maximize student learning.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Promoted critical thinking to build subject engagement and interaction.
- Attended workshops to learn about student motivation and engaging learning activities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Set assessments to measure student progress and identify growth opportunities.
- Supported students holistically to achieve academic success.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Provided individual mentoring and special tutoring to struggling students.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Maintained complete student records with accurate grades and attendance information.
- Assigned lessons and corrected homework.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Balanced instruction, demonstration and personal work time for optimal student learning.
Sales Manager
LifeUp
03.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily warm/hot calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Escalated concerns or advanced problem calls to management staff.
- Troubleshot problems for callers and helped independently resolve common issues.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems. (CRM)
- Followed up with customers to solicit further sales.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Called prospective customers in designated market area to qualify leads.
- Informed current and prospective customers of promotions and new or upgraded products.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Translation Project Manager
Natan Uretsky agency
06.2014 - 10.2019
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Personal Legal Assistant to the Senior Partner
Lu dial Iliaguiev Adv.
01.2019 - 06.2019
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Education
Bachelor of Arts - LLB
The University of York
UK, York 05.2012
Skills
- Higher Education
- Adult Education
- Group and Individual Instruction
- Language Skills
- Interactive Teaching
- Individualized Support
- Personalized Instruction
- Support Networks
- Creative Learning Strategies
- Vocabulary Enrichment
- Persuasive Negotiations
- Product Knowledge
- Sales Presentation
- Direct Sales
- Product and Service Management
- Verbal and Written Communication
- Sales Expertise
- Time Management
- Coaching and Mentoring
- Collaborative Environments
- Technical Support and Assistance
- Account Updates
- Staff Training
- Account Management
- Social Media Platforms
- Warm Calling
- Conflict Resolution Techniques
- Customer Consultations
- Professional Relationships
- Script Use
- Customer Needs Assessments
- Customer Relationship Management
- Microsoft Office
- Customer Experience
- Customer Loyalty
- Product Sales
- Special Requests
- Scripted Call Control
- Training
- Reporting
- Documentation
Languages
Russian
Native language
English
Proficient
C2
Hebrew
Upper intermediate
B2
Ukrainian
Elementary
A2
Slovak
Beginner
A1
Timeline
Conversational English Teacher
self-employed
06.2022 - Current
Sales Manager
LifeUp
03.2022 - Current
Personal Legal Assistant to the Senior Partner
Lu dial Iliaguiev Adv.
01.2019 - 06.2019
Translation Project Manager
Natan Uretsky agency
06.2014 - 10.2019
Bachelor of Arts - LLB
The University of York
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