Ansha Devi Jawaheer
Summary
Organized and dependable bilingual candidate, successful at managing multiple priorities with a positive attitude, seeking a position that offers professional challenges utilizing interpersonal skills and excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bid Manager
Kyndryl
07.2022 - Current
- Understood strategic direction set by senior management and drove compliance with corporate sales processes.
- Worked creatively and analytically in problem-solving environment internally, using existing methods and procedures to solve moderately complex problems.
- Priced and tagged products based on pricing guide to optimize sales volume.
- Established timely schedules for pricing support.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Interpreted pricing data and advice on cost impact during negotiations and meetings.
Project Administrator
IBM ISC & Kyndryl
05.2017 - 06.2022
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Increased customer satisfaction by solving problems and concerns effectively.
- Worked in collaboration with SAP Development team to implement SAP iERP project.
- Worked with internal and external parties to maximize value of assigned contracts in company portfolio.
- Reviewed internal systems and processes and organized training plans to address areas in need of improvement.
Customer Service Officer
TNT Business Solutions & Accenture Mauritius
09.2009 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Diploma - Journalism
Symbiosis Management Training Centre (ICM)
Mauritius2010
High School Diploma - French Language And Literature
Swami Vivekananda State Secondary School
Mauritius2008
Skills
- Contract Management
- Price Structuring
- Time Management
- Relationship Building
- Interdepartmental Collaboration
- Price Schedules
- Review of Contracts
- Pre-Sales Support
- Bid Request Management
Accomplishments
Capacity Utilization
SAP / iERP - Expert
Certification
IBM Agile Certification
IBM Client Advocacy Badge
Languages
English, French
Native language
Hindi
Upper intermediate
B2
Timeline
Bid Manager
Kyndryl
07.2022 - Current
Project Administrator
IBM ISC & Kyndryl
05.2017 - 06.2022
Customer Service Officer
TNT Business Solutions & Accenture Mauritius
09.2009 - 12.2016
Diploma - Journalism
Symbiosis Management Training Centre (ICM)
High School Diploma - French Language And Literature
Swami Vivekananda State Secondary School
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