Arshdeep Singh

EHN Canada - Complex Needs Facility

Behavior Monitoring and Documentation:

• Observed and documented client behaviors, noting compliance, distress, and alarming actions in detailed progress notes.

Client Support and De-escalation:

• Provided emotional support to clients, actively listening to their concerns and de-escalating situations involving distress, anger, or agitation.

Basic Needs Assistance:

• Delivered food and hydration, ensuring clients' immediate needs were met during their stay.

Discharge Planning:

• Developed personalized discharge plans to ensure clients were dropped off at safe community resources.
• Coordinated with homeless shelters to secure accommodations for clients without stable housing.

Advocacy and Resource Connection:

• Advocated for clients by connecting them to appropriate services and supports to address their needs and enhance well-being.

• Maintained clean, safe, and well-organized patient environment.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Improved client satisfaction by providing personalized care and attention to their unique needs.
• Provided basic grooming and hygiene assistance to patients.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.