Windows Office
Attila Danko
Technical Support & Aftersales Manager
Drienovec,Košice-okolie
Summary
Dynamic and results-driven professional with extensive experience in technical support, customer service and relationships, aftersales management, and team leadership. Proven ability to develop business processes, drive operational efficiency, and maintain high standards of customer service and health & safety compliance.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Technical Department & Aftersales Manager
Nick Whale Motorhomes Ltd
02.2016 - 09.2024
- Managed the creation and growth of the warranty and aftersales department to provide efficient customer support.
- Built and developed the workshop team and parts department.
- Created and implemented Standard Operating Procedures across the company.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
- Achieved Approved Workshop status (regulated by the National Caravan Council)
- Guided the implementation of new software systems designed to streamline internal processes, resulting in increased efficiency across departments.
- Maintained high standards of quality control by regularly reviewing repair procedures and technician certifications.
- Demonstrated commitment to customer satisfaction, leading the team by example through active engagement with clients and consistently delivering outstanding service.
- Increased revenue by offering tailored aftersales packages based on individual customer needs.
- Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
- Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
- Reduced costs by negotiating better contracts with vendors and optimizing inventory management.
- Improved team productivity by providing regular training on products, services, and industry trends.
- Fostered a culture of continuous improvement through open communication channels that encouraged feedback from all team members.
- Ensured all Health & Safety standards are met.
Company Director / Business Owner
US RV Solutions Ltd
08.2014 - 11.2017
- Established a technical support company for American motorhomes in the UK.
- Provided 'Help to Buy' advice and inspections for customers.
- Worked closely with American motorhome sales and rental companies, providing them with advice and customer support.
- Organised and managed deliveries to customers including handover procedures.
Technical Support & Aftersales Manager
Stingray RV Ltd
11.2010 - 07.2014
- Managed a fleet of American motorhomes, serving high-profile clients in motorsport and entertainment.
- Developed strong relationships with manufacturers and suppliers based in USA and UK, ensuring prompt parts availability and minimizing delays.
- Orchestrated the delivery of motorhomes to race circuits and venues and managed on-site customer support.
- Implemented proactive maintenance programs, resulting in fewer service-related issues for clients.
- Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
- Improved team productivity by providing regular training on products, services, and industry trends.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
Restaurant Manager
Fawsley Hall Hotel
11.2007 - 10.2010
- Managed restaurant operations, leading a team to deliver high quality service in a luxury setting.
- Responsible for staff recruitment, training and development.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
Various Soft Skill Trainings
Various Health & Safety, Waste Management Training
High School Diploma -
SOU Dopravne
Košice, Slovakia 04.2001 -
Skills
Leadership & Team Development
Staff Training and Development
Customer Relationship Management
Operational Efficiency & Aftersales Service
Health & Safety Compliance
Problem-Solving
Team Collaboration
Project Management
Project Planning
Process Improvement
Additional Information
Additional Experience:
National Service: Transport & Logistics, Kežmarok, Armed Forces of the Slovak Republic
Event Manager: Ben 10 Monster Truck Mania at the O2 Arena London & NIA Birmingham (2011)
Software
Catalyst - Dealer Management Software
Timeline
Technical Department & Aftersales Manager
Nick Whale Motorhomes Ltd
02.2016 - 09.2024
Company Director / Business Owner
US RV Solutions Ltd
08.2014 - 11.2017
Technical Support & Aftersales Manager
Stingray RV Ltd
11.2010 - 07.2014
Restaurant Manager
Fawsley Hall Hotel
11.2007 - 10.2010
High School Diploma -
SOU Dopravne
04.2001 -
Various Soft Skill Trainings
Various Health & Safety, Waste Management Training
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