AVREET KAUR
REGINA
Summary
Dedicated professional with excellent communication and interpersonal skills, seeking a challenge . Proven ability to effectively handle complex eligibility situations, provide exceptional customer service, and contribute to a harmonious work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CANADA POST
06.2023 - Current
- Effectively communicated complex policies and procedures to clients through phone, email, and online channels
- Actively listened and addressed concerns, ensuring accurate and detailed information delivery
- Composed, edited, and formatted various written correspondence to resolve eligibility issues
- Handled calls in a call center setting, addressing language barriers and diverse client needs
- Utilized data entry skills to compile and retrieve information from databases
- Maintained confidentiality of sensitive materials in compliance with relevant legislation
- Collaborated with team members to streamline processes and improve client service.
Customer Service Representative / Cashier
Safeway
09.2022 - Current
- Providing excellent customer service and positively engaging with customers
- Maintaining a neat and organized checkout area
- Accurately scanning or entering product data
- Resolves customer issues and answers questions
- Processes return transactions
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Maintains checkout operations like price changes, discounts by following policies and procedures and reporting needed changes.
Post Office Representative
Shoppers Drug Mart
01.2023 - 05.2023
- Processing, stamping, sorting shipments
- Complying necessary documentation for registered, certified, and insured mail
- Cashing duties
- Merchandising of postal goods
- Telephone inquiries representative
Customer Service Representative
TOWINE CENTRE CARD SHOP AND POST OFFICE
11.2021 - 09.2022
- Processing, stamping, sorting shipments
- Complying necessary documentation for registered, certified, and insured mail
- Cashing duties
- Merchandising of postal goods
- Telephone inquiries representative
- Promoting and acknowledging visitors about ongoing specials and collections
Education
Diploma - Associate
Arts -
Okanagan College
Kelowna, BC2019
Skills
- Excellent communication skills, both verbal and written
- Active listening and conflict resolution abilities
- Proficient in
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong data entry skills
- Ability to interpret and apply legislation, policies, and procedures
- Effective time management and organization skills
- Analytical skills for data compilation and decision-making
- Empathetic and patient demeanor for handling difficult clients
- Collaborative team player with leadership potential
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
CANADA POST
06.2023 - Current
Post Office Representative
Shoppers Drug Mart
01.2023 - 05.2023
Customer Service Representative / Cashier
Safeway
09.2022 - Current
Customer Service Representative
TOWINE CENTRE CARD SHOP AND POST OFFICE
11.2021 - 09.2022
Diploma - Associate
Arts -
Okanagan College
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