NIRAV SHAH
Regina
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
04.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions like VOC, Smartlist, My Sales View and many others to maximize revenue, customer satisfaction, and employee productivity.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached and promoted high potential employees to fill leadership positions.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Supervisor
The Home Depot
05.2022 - Current
- All Safety Audits, In-focus & VOC and VOA are being followed up on
- Ability to train sales and inventory reports in accordance to designated departments and store's key performance metrics
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Taking initiatives to walk along with the fulfillment team, ASM in the morning walk and in closing to ensure appropriate handoff and equipment checklist
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw daily operational performance of team.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Specialist
The Home Depot
12.2020 - 05.2022
- Explaining the features and advantages of different Appliance to assist customers and giving the Home Depot Installation Service and Programs
- Tracked sales activities to identify areas for improvement and monitor performance of different sales techniques.
- Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Generated new leads through networking and attending industry events.
Hardware Associate
The Home Depot
03.2020 - 12.2020
- Identify a problem, interpret and apply policies to recommend an appropriate solution to resolve the issue
- Adapt general procedures to suit circumstances and integrating internal & external factors when analyzing the situation to develop the recommended solution
- Helping customers with Online and in store purchases and services, processing refunds, orders and preparing invoices to collect payments and resolving inquiries.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Grade 12 -
Gujarat state board
Diploma In Business Administration - Business Administration
University of Regina
Regina, SK12.2022
Skills
- Business Development and Planning
- Time Management
- Sales Expertise
- Customer Relations
- Motivational Leadership
- Retail Management
- Problem Resolution
- Growth Planning
Timeline
Customer Experience Manager
The Home Depot Inc
04.2023 - Current
Department Supervisor
The Home Depot
05.2022 - Current
Sales Specialist
The Home Depot
12.2020 - 05.2022
Hardware Associate
The Home Depot
03.2020 - 12.2020
Grade 12 -
Gujarat state board
Diploma In Business Administration - Business Administration
University of Regina
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