Barbora Berzedyova, BA

• Data analysis of Risk and Opportunities, Ladder plan, What-If Analysis, and ABC/XYZ reports.
• Use of SAP, IBP, WEBI, Analysis for Microsoft Office.
• Driving globally best practices, implementation and automation of new processes; preparing training material, user manuals to support knowledge sustainability.
• Tracking forecast errors versus targets and identifying root causes, gaps in current supply or demand plans and propose remedial action.
• Leading Demand Consensus meetings.
• Successfully navigated periods of rapid change by adapting planning strategies accordingly while maintaining operational stability.

• Creation and management of monthly S&OP forecast consensus process for EU regions resulting in a rolling 18-month demand plans
• Analysis of multiple data streams including historical data, marketing and sales data, POS/consumption data, inventory change projections and forecast projections to identify risks and opportunities in the forecast that result in actionable changes
• Responsible for timely forecast updates/adjustments to ensure downstream Supply Chain partners receive the right buy/production signals
• Cross-functional alignment and delivery of initiatives
• Ensure successful customer promotion execution through effective planning and leverage of key customer event inputs

Being responsible for the oversight of campaigns planning and forecasting, analysis, capacity planning, staff optimization, production of campaigns´ staffing schedules and managing real time contact volume and staffing in order to enable departments to meet established performance standards.

Other Tasks:

• Management of the Workforce and Real time analysts. Performance evaluation, training and development of team members.
• Collaborating with operations, training, recruiting, payroll and other departments to meet department statistical agreements. Providing action plans.
• Analyzing, identifying and communicating opportunities for improving campaign efficiency and performance with team/department, leaders/clients.
• Negotiating new lines of business, structural changes with clients; calculations for new businesses.

Being responsible for monitoring and supporting the performance of sites both, in-house and outsourced within the Seller Support network and each individual team, specifically in regards to effective management of incoming phone, chat & email volume, service levels, schedule adherence and workflow requirements. Tracking daily associate activities across sites and EMEA markets. Mitigating capacity risks and analyzing historical data.

Other Tasks:

• Manage and drive change through effective use of clearly defined delivery plan, ensuring stakeholders receive regular updates.
• Liaise and negotiate with Operational and support teams to fulfill responsibilities in the overall planning and review processes.
• Performance and data quality reporting.
• Analyzing standard operational processes. Identifying inefficiencies, improving procedures.
• Proactively identify and implement improvement opportunities in order to drive customer satisfaction. Kaizen events participation. Process improvement projects.
• Hiring. Providing training, coaching and performance management to direct reports and new hires to drive achievement of their goals.

• Understanding and correctly applying a wide variety of software tools to navigate seller accounts, troubleshoot, and resolve issues.
• Identify trends in the appropriate channels through the logical reasoning and data interpretation. Escalates issues appropriately according to standard operating procedures.
• Demonstrates the ability to multitask in an environment of competing demands under deadline both internal and external.
• Provide suggestions to Sellers in order to increase their revenue and promote their business.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams when required. Recognizing and identifying systems, process and policy issues impacting Sellers.
• Creating training materials. Training and mentoring new hires. Providing upskills to tenured agents.