Bethany Bold
Saskatoon
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Chatters Ltd. PrestonCrossing
Saskatoon
2024.09 - Current
- Hired and Trained new employees on customer service and product knowledge.
- Supported inventory management by organizing stock and conducting cycle counts and doing the salons colour order.
- Maintain Stylist’s schedule and organize client bookings.
- Handled customer inquiries and resolved issues promptly and professionally.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Beauty Boutique Manager
Shoppers Drug Mart Stonebridge
Saskatoon
2015.04 - 2022.10
- Managed daily operations of beauty boutique within a leading retail pharmacy.
- Trained and supervised staff on customer service and product knowledge.
- Developed engaging visual displays to enhance product presentation and appeal.
- Collaborated with suppliers to source new beauty products for the boutique.
- Maintained accurate inventory records and monitored stock levels to ensure availability of products.
- Overseed daily operations of the beauty boutique, including staff scheduling and customer service.
- Resolved customer complaints promptly while maintaining a professional attitude.
- Recruited, interviewed and hired new personnel based on requirements set forth by management.
- Conducted regular employee performance reviews to evaluate strengths and weaknesses in team members' roles.
- Provided training and guidance to employees on product knowledge and customer service standards.
Cosmetic Manager
Shoppers Drug Mart Hampton
Saskatoon
2011.05 - 2014.12
- Managed daily operations of cosmetic department, ensuring product availability and organization.
- Trained and mentored staff on cosmetic product knowledge and customer service techniques.
- Developed attractive product displays to enhance customer engagement and promote sales.
- Provided personalized beauty consultations to customers, addressing their specific needs and preferences.
- Managed recruiting, hiring and performance monitoring of sales team.
- Performed consultations for customers, providing skincare tips, modeling brand application, and explaining cosmetic techniques.
- Arranged counter offerings and promotional products to create eye-catching displays.
- Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
- Organized and maintained cosmetics department, including stocking shelves, organizing backroom storage areas, and cleaning shelves as needed.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Management Training
L.E.A.D Management Training
2012.01 - 2012.03
Cosmetology
Mc College
Saskatoon, Sk 2003.07 - 2004.03
Marion M. Graham
Saskatoon, SKSkills
- Employee training
- Inventory management
- Visual merchandising
- Performance evaluation
- Retail operations
- Staff scheduling
- Customer service
- Team building
- Conflict resolution
- Leadership support
- Team management
- Team building and leadership
- Performance evaluations
- Pricing and markdowns
- Transaction processing
- Upselling and cross selling
- Employee scheduling
- Inventory control
- Motivational techniques
- Loss prevention
- Inventory counting
- Department oversight
- Workforce management
- Sales techniques
Certification
- Cosmetology
- Makeup Artistry
- Facial Waxing
- Master Colourist
Accomplishments
- Certificate of Completion-Chatters Leadership Experience 01.Emotional Intelligence in the Salon
Timeline
Assistant Store Manager
Chatters Ltd. PrestonCrossing
2024.09 - Current
Beauty Boutique Manager
Shoppers Drug Mart Stonebridge
2015.04 - 2022.10
Management Training
L.E.A.D Management Training
2012.01 - 2012.03
Cosmetic Manager
Shoppers Drug Mart Hampton
2011.05 - 2014.12
Cosmetology
Mc College
2003.07 - 2004.03
Marion M. Graham