BLAGICA GJORGJIEVSKA
Bratislava,Slovakia
Summary
Passionate and dedicated company representative with advanced communication skills, eager to motivate people and bring about the best customer experience. Proven ability to establish and maintain excellent relationship with employees and external business partners, as well as reaffirm work integrity and ethics. Excellent time management skills combined with multilingual feature and hardworking attitude. Ready to join and bring success to my next team.
Overview
6
6
Languages
11
11
years of professional experience
Work History
ISG Inside Sales Support Representative & PRIDE Slovakia ERG Leader
Lenovo
Bratislava
08.2023 - Current
- Communicate with and ensure handling of requests by sales reps
- Operate as the L1 helpdesk on Dynamics365, LBP, LPS, and CRM sales systems, including creation and processing of bids before sending them to the Pricing department for approval
- Resolve issues in cases within time-to-close targets
- Raise IT tickets, if needed, for next-level resolution, and cooperate with IT to get resolution on time
- Problem-solving and dealing with hard communication
- Plan and execute projects for the local Pride ERG
HR Operations Analyst – Training and system administration
Dentsply Sirona
Bratislava
11.2021 - 08.2023
- Assisted in the stabilization of the Go Live process for the HROC entities in Iberia and Italy
- Helped to increase customer return rates by providing excellent customer service at all times
- Led a Voice of Employee project, making sure employees’ needs were met on a regular basis
- Created and implemented Shout-out project, by establishing regular and obligatory employee recognition process by mangers on a monthly basis
- Ensured impeccable digital employment-related cycles (recruitment, onboarding, offboarding, crossboarding)
- Settled any customer disputes in a professional and pleasant manner
- Created and administered trainings for employees within Learning Management System (Success Factors)
Business English teacher and Team Leader
EMPIRE - The Know How Institute
Bratislava
08.2015 - 10.2021
- Organizing regular teaching training and meetings with my team
- Maintaining motivation among experienced teachers despite Covid-related hurdles
- Teaching different fields of Business English to most prominent customers (corporations) in Bratislava - marketing, sales, IT, HR departments
- Brought forth excellent students service skills and satisfaction, followed by their personal and professional growth
Education
BA - English language and literature
Faculty of Philology
Skopje06-2011
Skills
- Recruiting
- Coaching & Engagement Analysis
- Project Management
- Intercultural relations
- Leadership
- Customer Service
- Public Speaking
- Communication
- Organization and event planning
Languages
English
Advanced
C1
Spanish
Advanced
C1
Italian
Upper Intermediate
B2
Slovak
Upper Intermediate
B2
Serbian
Upper Intermediate
B2
Macedonian
Proficient
C2
Websites, Portfolios and Profiles
https://www.linkedin.com/in/blagica-gjorgjievska-009b94b8/
Timeline
ISG Inside Sales Support Representative & PRIDE Slovakia ERG Leader
Lenovo
08.2023 - Current
HR Operations Analyst – Training and system administration
Dentsply Sirona
11.2021 - 08.2023
Business English teacher and Team Leader
EMPIRE - The Know How Institute
08.2015 - 10.2021
BA - English language and literature
Faculty of Philology