Brooke Gardiner
Gainsborough
Summary
Dynamic leader and skilled communicator, adept in team management and water rescue techniques. At Gainsborough Swimming Pool, streamlined operations and enhanced customer satisfaction through proactive improvements. Mentored lifeguards, ensuring high safety and service standards. Excelled in customer service, significantly boosting employee retention and satisfaction. Work well with others in any given situation.
Overview
4
4
years of professional experience
Work History
Lifeguard Manager
Gainsborough Swimming Pool
06.2023 - 08.2024
- Streamlined facility operations by establishing clear communication channels between staff members.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and pH reducer to maintain safety and cleanliness quality standards of pool water
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Tested and maintained water quality with periodic sampling.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Scheduled 4 lifeguards to provide adequate coverage of pool areas during operating hours.
Pool Lifeguard and Instructor
Gainsborough Swimming Pool
06.2020 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
- Educated pool users on proper swimming techniques, contributing to a safer swimming environment.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Cashier
Carnduff ESSO
04.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Biomedical Sciences
University of Saskatchewan
Saskatoon, None05-2027
Skills
- Team management
- Scheduling coordination
- Water rescue techniques
- AED operation
- Teamwork and collaboration
- Customer service
- Coaching and mentoring
- Heavy lifting
Languages
English
Native or Bilingual
Timeline
Lifeguard Manager
Gainsborough Swimming Pool
06.2023 - 08.2024
Cashier
Carnduff ESSO
04.2022 - 05.2023
Pool Lifeguard and Instructor
Gainsborough Swimming Pool
06.2020 - 08.2024
Bachelor of Science - Biomedical Sciences
University of Saskatchewan
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