Summary
Overview
Work History
Skills
Interests
Timeline
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Burnedette Firth

Regina

Summary

Dynamic and engaging professional with a proven track record for excelling in customer service and multitasking. Recognized for enhancing guest experiences and developing loyal clientele through outstanding communication and bartending/waitressing skills. Proficient in basic accounting, ensuring accurate cash handling and inventory management while fostering a positive team environment.

Overview

13
13
years of professional experience

Work History

Bartender/ Waitress

The Tap Bar
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Financial Broker

World Financial Group Wfg
06.2023 - Current
  • Developed strong relationships with clients, ensuring trust and confidence in their financial decisions.
  • Assisted clients in developing realistic financial plans, taking into consideration individual needs and objectives.
  • Analyzed complex financial data to identify investment opportunities for clients.
  • Discussed financial options with clients and provided informed suggestions.
  • Networked to identify potential new clients and expand geographic territories.
  • Prepared contracts and related documentation according to strict standards.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Streamlined processes to improve efficiency in managing client accounts and transactions.
  • Identified areas of improvement in portfolio performance, implementing changes as needed to optimize returns.

Office Manager

Ryan's ATV Rentals, Repairs & Service
01.2014 - 09.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using Simple Pay and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Submitted reports on payroll activities.
  • Streamlined payroll processes by implementing efficient software and automation tools.

Bartender

Rolling Rock Bar
04.2012 - 01.2014
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Skills

  • Strong multitasking
  • Customer service
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Basic accounting
  • Fluency in English
  • Courteous
  • Outstanding customer service
  • Fast learner
  • Honest and dependable

Interests

  • Horseback Riding
  • Gardening
  • Camping
  • Golfing

Timeline

Bartender/ Waitress

The Tap Bar
09.2024 - Current

Financial Broker

World Financial Group Wfg
06.2023 - Current

Office Manager

Ryan's ATV Rentals, Repairs & Service
01.2014 - 09.2024

Bartender

Rolling Rock Bar
04.2012 - 01.2014

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Burnedette Firth