Carole Von Biela
Saskatoon
Summary
With a proven track record at the City of Saskatoon, I excel in scheduling coordination and customer relations, enhancing operational efficiency and client satisfaction. My expertise in data analysis and good interpersonal communication skills have significantly contributed to process improvements and team collaboration, achieving notable service excellence.
Experienced with operational tasks and administrative support. Utilizes good communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.
Overview
17
17
years of professional experience
Work History
Staff Scheduling Clerk
City of Saskatoon
09.2013 - Current
- Under the supervision of the Recreation Services Manager (Customer Service), this position coordinates the scheduling of staff for department sites using an automated system.
- Coordinates, in consultation with supervisors, the collection, entry and revision of the staff resource requirements in an automated scheduling system for designated work sites.
- Develops preliminary work schedules and assigns staff to approved work schedules, for each work site, in accordance with approved policies, and presents them to supervisors for review and final approval.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Ensures that the staffing schedules are distributed to each of the department sites in time for posting.
- Adjust and modify work schedules including assigning staff as required to ensure required staffing levels are maintained. For example, coverage for vacation, illness, and changes to service levels.
- Evaluates system reports regarding the status of staff scheduled. Investigate and address staff scheduling issues that do not align with department objectives.
- Provides training for staff regarding scheduling.
- Consults the systems support staff regarding the scheduling system and related items.
- Responds to employee inquiries regarding staff schedules and assignments.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations, including IT, Payroll and HR.
- Enhanced employee understanding of company policies through development of accessible online handbook.
- Coordinated with IT department to upgrade software, enhancing overall operational efficiency.
Clerk 10
City of Saskatoon
01.2008 - 09.2013
- Provided support in challenging situations by stepping in when necessary and managing Cashier Receptionist duties.
- Coordinated facility, outdoor parks and sports fields reservations for both internal and external clients, created contracts with event-specific conditions, sent out billing, and collected payments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks and cashier receptionist on site specific procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Scheduled orders for necessary office supplies and maintained fiscal resources.
- Adjusted staff coverage efficiently to handle planned and unplanned leave.
Education
Executive Assistant - Business Administration
Universal Career College
Saskatoon, SK07.1996
Skills
- Customer relations skills
- Data entry
- Scheduling and coordination
- Customer service
- Process improvement
- Administrative support
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Time management
- Multitasking
- Task prioritization
- Data analysis
- Decision-making
- Issue research
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Self motivation
Languages
English
Native or Bilingual
Timeline
Staff Scheduling Clerk
City of Saskatoon
09.2013 - Current
Clerk 10
City of Saskatoon
01.2008 - 09.2013
Executive Assistant - Business Administration
Universal Career College
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