Chantal Olmsted
Swift Current
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Health Information
07.2020 - Current
- Supported document preparation and filing processes, enhancing organizational efficiency.
- Organized office supplies inventory, facilitating timely replenishment and reducing costs.
- Collaborated with team members on administrative projects, fostering a cooperative work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in maintaining electronic health records, ensuring data accuracy and confidentiality.
- Maintained inventory of office supplies and placed orders.
Unit Clerk
Mental Health
10.2024 - 04.2025
- Assisted healthcare professionals with patient intake and documentation processes.
- Managed appointment scheduling to optimize clinic workflow and minimize delays.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between departments to ensure efficient information flow.
- Supported inventory management by tracking office supplies and medical equipment levels.
- Adhered to safety protocols and confidentiality standards in handling patient information.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Transcriptionist
3s Healthcare Services
03.2022 - 04.2024
- Transcribed medical dictations accurately, ensuring adherence to industry standards and confidentiality protocols.
- Reviewed and edited transcripts for clarity, consistency, and accuracy before final submission.
- Collaborated with healthcare professionals to clarify terminology and improve documentation processes.
- Utilized advanced transcription software to enhance efficiency and reduce turnaround time on reports.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Applied medical terminology related to provider-specific treatments and techniques.
Staff Scheduler
Cypress Regional Hospital
10.2017 - 07.2020
- Developed and maintained staff scheduling systems to optimize workforce efficiency.
- Coordinated shift assignments based on employee availability and hospital needs.
- Analyzed staffing patterns to ensure coverage during peak operational hours.
- Implemented process improvements that enhanced schedule accuracy and reduced conflicts.
- Trained new staff on scheduling software and best practices for effective time management.
- Consistently met deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
- Maintained compliance with labor laws and company policies through diligent monitoring of scheduled hours, breaks, and time off requests.
Education
Diploma - Administrative Assistant
Great Plains College
Swift Current, SK10-2019
High School Diploma -
Swift Current Comprehensive High School
Swift Current, SK06-2006
Skills
- Verbal communication
- Data entry
- Schedule management
- File organization
- Confidentiality handling
- Office supply management
- Multitasking and organization
- Administrative support
- Strong problem solver
- Filing
Languages
English
Native or Bilingual
Timeline
Unit Clerk
Mental Health
10.2024 - 04.2025
Medical Transcriptionist
3s Healthcare Services
03.2022 - 04.2024
Office Administrative Assistant
Health Information
07.2020 - Current
Staff Scheduler
Cypress Regional Hospital
10.2017 - 07.2020
Diploma - Administrative Assistant
Great Plains College
High School Diploma -
Swift Current Comprehensive High School