Charisse Johnston
Regina
Summary
Sales Associate with over 29 years’ experience in sales, order processing, implementation of process flows, Automation and transformation. Possess strong analytical skills with the ability to multi-task complex processes, with the capability to simultaneously manage several projects and schedules in flight. Excellent point person for internal and external customers interactions. Outgoing personality with demonstrated leadership abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Business Sales and Solutions Sales Associate
SaskTel
10.2019 - Current
- Delivers business solutions, sales strategies and customer communication needs to assigned customer base
- Assists Account Reps and peers to complete sales opportunity and look after all aspects of implementing all products and services
- Builds valued relationships with customer base
- Provides ongoing customer service through face-to-face interaction and various forms of communication
- Develops and maintains working knowledge of SaskTel Wireline and IP-based products and services, including pricing.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Built customer loyalty and retention by delivering excellent sales/service experiences.
Service Representative (Sasktel Official Data Account)
SaskTel
09.1997 - 10.2019
- Duties include processing orders such as, CDR’s, HP Service Manager, Service Orders, and handling all other inquires pertaining to Data orders
- My job allowed me to work in conjunction with the SaskTel Engineering Department, I&R’s and Network and Facility area (SWAN) along with Marketing
- Running the SaskTel account, permitted myself to learn about all different areas of our company and allowed me to create contacts with most of them.
- Having SaskTel as my customer base also allowed me to see firsthand how our services are implemented, tested, and made ready for outside customers.
- Scheduled appointment to resolve more complex issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Maintained productivity and quality standards at all times.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors within
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers/departments at all times.
Service Representative CRC
SaskTel
06.1994 - 09.1997
- Sales, Win-backs and Trainer
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certificate in Business Administration
University of Regina
Regina, SK 14/15 Credited Hours Completed Arts/ Education -
University of Regina
Regina, SK 2 Out Of 4 YearsSkills
- Demonstrated Leadership abilities
- Team Player
- Ability to work collaboratively in team environment
- Problem Solving
- Excellent Organizational skills
- Compassionate
- Cross-Functional Teamwork
- Time Management
- Issue Resolution
- Process Improvement
- Product Knowledge
- Performance Improvement
- Networking
Continuous Learning and Development
- Completed Early Legacy Data courses ( Megastream, Microlink, Digital Network Access , Frame Relay / JoinNET) 1997-2004
- Service Representation Completion ( 6 weeks course)
- National Winback 1995/6
- Centrex Service Orders 2008
- Understanding, Preventing and Managing Workplace Violence 2011
- Intial IBIPS Training 2012
- Introduction to ICT / Introduction to Convergence 2014
- Business Transformation 2014
- Introduction to CS First 2016
- Optius 2017
- Empower 2018
- ICT Learning Series Network and Information 2018
- Virtual Private Local Area Network ( VPLS) 2019
- IP Trunking New Central Breakout 2019
- Facing and Resolving Conflict in the Workplace 2019
- Selling Professional Services SaskTel University 2020
- Professional Services Products and Servies SaskTel University 2020
- Managed IT Servies Final Certificate Assessment 2021
- Introduction to Digital Transformation at SaskTel 2021
- Indigenous Awareness 2022
- STOP, THINK, PROTECT 2023
Additional Information
- Managed teams with HRI Hockey Regina Inc.
- Manged teams with RRA Regina Ringette Association
- Sit on the BS&S Social Committee
- Head of Fundraising for Martin Collegiate Grad 2024
- Souls Harbour Volunteer
Timeline
Business Sales and Solutions Sales Associate
SaskTel
10.2019 - Current
Service Representative (Sasktel Official Data Account)
SaskTel
09.1997 - 10.2019
Service Representative CRC
SaskTel
06.1994 - 09.1997
Certificate in Business Administration
University of Regina
Arts/ Education -
University of Regina
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