Chintan Patel
Regina,SK
Summary
Dynamic leader with a proven track record at Canplas Industries Ltd., excelling in problem-solving and team supervision. Leveraged analytical thinking and teamwork to enhance operations, achieving significant improvements in team performance and customer satisfaction. Skilled in mentoring and quality improvement, consistently exceeding employer expectations without compromising detail or safety.
Overview
6
6
years of professional experience
Work History
Team Leader
Canplas Industries Ltd.
08.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Production Clerk
Canplas Industries Ltd
08.2021 - 07.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
Customer Service Representative
Golden Leaf Plastics
08.2018 - 07.2021
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Post-Graduate Certificate - Bookkeeping
Centennial College of Applied Arts And Technology
Scarborough08-2018
Bachelor of Science -
Mumbai University
Mumbai07-2016
Skills
- Problem-solving
- Analytical thinking
- Attention to detail
- Team supervision
- Quality improvement
- Complex Problem-solving
- Work Planning and Prioritization
- Teamwork and collaboration
- Complaint resolution
- Mentoring
- SMART goals
- Issue resolution
Timeline
Team Leader
Canplas Industries Ltd.
08.2022 - Current
Production Clerk
Canplas Industries Ltd
08.2021 - 07.2022
Customer Service Representative
Golden Leaf Plastics
08.2018 - 07.2021
Post-Graduate Certificate - Bookkeeping
Centennial College of Applied Arts And Technology
Bachelor of Science -
Mumbai University
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