Chirag Jebaliya
Regina
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
25
25
years of professional experience
Work History
Operations Manager
Surya Indane Agency Indiane Gas Agency IOC
2020.03 - 2024.05
- Managed day-to-day operations and financial planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Store Manager
Reliance Footprint Ltd – Rajkot (Reliance Retail Ltd)
2017.02 - 2020.02
- Exceeded sales targets while ensuring high customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Manager Operations / Sales/Marketing
Vadalia Foods Pvt.ltd
2015.01 - 2017.01
- Distributed FMCG products to city and rural retail outlets.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Department Manager Sales
Croma Electronics Megastores (TATA Enterprise)
2013.09 - 2014.12
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
Assistant Department Manager Sales
BIG BAZAAR (Future Group Retails Ltd)
2012.05 - 2013.07
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Assistant Executive Officer
R.K. Hotel & Resort
2006.01 - 2012.05
- Efficiently manage inventory control, cash flow, and recruitment processes.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Office Assistance (Operations/Accounts)
Al-Kanz Jewels L.L.C
1999.08 - 2005.05
- Manage purchasing and perpetual inventory, ensuring accurate stock taking across all outlets based on management decisions.
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
- Collaborated with team members to develop new strategies for enhancing overall customer experience.
Education
B.Com. (Commerce) -
Saurashtra University Rajkot
01.1999
Skills
- Retail Store Operations
- New Business Development
- Merchandising Strategies
- Stock Management
- Festival & Promotion
- Windows-based operating
- POS (Point of Sale) systems
- SAP
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
Workshops & training
- Creating Raving Fans - August 2003
- The Achievement Challenge - August 2003
- Infinity Customer Care Series - August 2003
- Unleash Your Potential - March 2003
- Magic of Selling - July 2001
Awards & Achievements
- Best Assistant Department Manager four times at Infiniti Retail Ltd. - Croma
- Achieved highest sales in Gujarat Region at Future Group – Big Bazaar
- Recognized for creative display excellence at Dubai Gold Souk
Languages
English
Full Professional
Arabic
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Operations Manager
Surya Indane Agency Indiane Gas Agency IOC
2020.03 - 2024.05
Store Manager
Reliance Footprint Ltd – Rajkot (Reliance Retail Ltd)
2017.02 - 2020.02
Manager Operations / Sales/Marketing
Vadalia Foods Pvt.ltd
2015.01 - 2017.01
Assistant Department Manager Sales
Croma Electronics Megastores (TATA Enterprise)
2013.09 - 2014.12
Assistant Department Manager Sales
BIG BAZAAR (Future Group Retails Ltd)
2012.05 - 2013.07
Assistant Executive Officer
R.K. Hotel & Resort
2006.01 - 2012.05
Office Assistance (Operations/Accounts)
Al-Kanz Jewels L.L.C
1999.08 - 2005.05
B.Com. (Commerce) -
Saurashtra University Rajkot
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