Claudia Lane
Lampman,SK
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Excellent communicator who effectively engages with internal and external stakeholders to drive success.
Overview
28
28
years of professional experience
Work History
Technical Integration Manager
Wtfast
03.2018 - 06.2024
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations.
- Ensured compliance with industry standards and regulations throughout all phases of integration projects.
- Led 3 cross-functional agile teams to successfully execute integration projects on time and within budget.
- Collaborated with C level internal stakeholders and multiple external stakeholders to identify integration needs, developing tailored strategies for successful implementation.
- Developed customized solutions for seamless data migration, improving overall business operations.
- Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
- Accelerated product development cycles by employing Agile methodologies and fostering a collaborative work environment.
Client Advocate Manager
Pareto Platform
10.2011 - 12.2017
- Managed the client advocate department of 12 team members
- Responsible for daily operations responding to clients in regards to data, training and compliance
- Internally also responsible for writing processes and documentation for all departments in order to ensure that all orders, compliance procedures and client interactions are correct and relevant
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
Senior Engineer
Astaro AG
03.2006 - 09.2011
- Aiding clients with the planning, documentation and implementation of their UTM systems in regards to compliance regulations determined by their specific industry and their requirements
- Responsible for supervising 12 member team of engineers, reported directly to the APAC region Vice-President of Operations
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Determined equipment failure root cause and implemented solutions.
Implementation Specialist
Rotobec
01.2005 - 03.2006
- Contract position
- Responsible for designing and implementing a complete ERP system, per the guidelines set out by the Board of Directors
- Complete build of all systems, and then drawing in the data from multiple older systems including manufacturing, sales, administration and service in order to consolidate the various departments
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Collaborated closely with 10 member sales team to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
Data Analyst
Bridges
06.2001 - 12.2004
- Responsible for extracting data from various sources, cleaning and adding to the current data program
- Also responsible for QA, verifying that the data loaded into the software by various data analysts was correct and that the program was operating as expected on various operating systems
- Documenting all failures and forwarding to the correct departments
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Office Manager
Catalano Investments
07.1996 - 05.2001
- Responsible for general office management including financial administration and working within construction compliance for R registered companies overseen by Catalano Investments
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Certificate - AI Prompt Engineering
Coursera
03-2024
PMP - Project Management
Coursera
03-2023
Certificate - Agile Leadership
Six Sigma
Washington DC03-2020
Certficate - Scrum Master
Six Sigma
Washington DC09-2019
Network Administration -
Trend
Kelowna BC01.1996
Computer Science -
Okanagan College
Kelowna BC01.1995
Business Administration -
Okanagan College
Kelowna BC01.1993
Skills
- SaaS Integration
- Project Management
- Jira Admin
- Scrum Master
- Agile Leadership
- SDLC
- Data analysis
- Documentation
- Microsoft Office
- Reporting software
- CRM based reporting software
Timeline
Technical Integration Manager
Wtfast
03.2018 - 06.2024
Client Advocate Manager
Pareto Platform
10.2011 - 12.2017
Senior Engineer
Astaro AG
03.2006 - 09.2011
Implementation Specialist
Rotobec
01.2005 - 03.2006
Data Analyst
Bridges
06.2001 - 12.2004
Office Manager
Catalano Investments
07.1996 - 05.2001
Certificate - AI Prompt Engineering
Coursera
PMP - Project Management
Coursera
Certificate - Agile Leadership
Six Sigma
Certficate - Scrum Master
Six Sigma
Network Administration -
Trend
Computer Science -
Okanagan College
Business Administration -
Okanagan College
Similar Profiles
Elaine SchlampElaine Schlamp
Childcare Provider at Self-EmployeedChildcare Provider at Self-Employeed
Sophia FleckSophia Fleck
Teacher’s Assistant at Drewitz School of DanceTeacher’s Assistant at Drewitz School of Dance
Mathias FornwaldMathias Fornwald
Chemical Mixer at Spitfire AirChemical Mixer at Spitfire Air