Clifford Gailey
Saskatoon
Summary
Dynamic leader with a proven track record at Rona, enhancing team performance and customer satisfaction through focused training and mentoring. Expert in QC and adept at fostering adaptability and flexibility within teams. Achieved significant improvements in service efficiency and employee engagement, demonstrating exceptional retail management and visual merchandising skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
Rona
06.2020 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Duty Manager
Best Western Plus
05.2016 - 03.2020
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Team Leader
Princess Auto
05.2012 - 04.2016
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
No Degree - Security, Emergency Medical Response, Property Mgm
Universal Career College
Saskatoon, SK10-1999
Skills
- QC
- QA
- Order processing
- Adaptability and flexibility
- Team leadership
- Training and mentoring
- Retail management
- Visual merchandising
Accomplishments
- Supervised team of 2 to 12 staff members.
- Multiple Service Awards for customer service
Languages
English
Native or Bilingual
Certification
Certified Racking Inspector
Certified Forklift Operator
Certified Reach Truck Operator
Certified Equipment Operator
Timeline
Department Manager
Rona
06.2020 - Current
Duty Manager
Best Western Plus
05.2016 - 03.2020
Team Leader
Princess Auto
05.2012 - 04.2016
Certified Racking Inspector
Certified Forklift Operator
Certified Reach Truck Operator
Certified Equipment Operator
No Degree - Security, Emergency Medical Response, Property Mgm
Universal Career College
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