CUBAKA GANYWAMULUME Isaac
Bukavu,Sud Kivu
Summary
Results-driven IT professional with expertise in network troubleshooting, system installation, and technical support. Proven ability to manage IT asset inventories and enhance infrastructure performance.
Dynamic IT Assistant Manager with a strong background in IT infrastructure planning and technical support. Known for monitoring network performance and creating effective training materials, driving improvements in system efficiency and user satisfaction. Proactive IT Assistant Manager known for strong problem-solving abilities and adaptability. Experienced in coordinating IT support operations and creating user training materials, ready to enhance organizational efficiency and client satisfaction.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
IT Assistant Manager
DATCO SERVICES INTERNET
BUKAVU
11.2019 - Current
- Assisted in managing IT infrastructure and supporting network operations.
- Conducted regular audits of network infrastructure equipment to detect potential security risks.
- Directed the installation of new systems including hardware, operating systems, and application software.
- Monitored network performance to ensure optimal availability of resources across departments.
- Created training materials for end-users on usage of company technology systems.
- Provided technical support to users in troubleshooting hardware and software issues.
- Resolved technical issues through troubleshooting and user support services.
- Coordinated IT support operations for diverse client needs and service requests.
- Maintained detailed records of all IT assets including hardware, software licenses, and warranties.
Assistant IT Manager
RADIO MARIA
BUKAVU
11.2017 - 10.2019
- Assisted in managing daily IT operations and support requests.
- Monitored network performance and reported issues to senior management.
- Resolved operational problems related to network infrastructure components such as servers, routers, switches.
- Installed and configured software applications to meet user requirements.
- Provided technical support and guidance to end-users regarding the use of hardware and software systems.
- Managed the installation of computer networks including cabling, routers, switches, firewalls.
- Supported troubleshooting of hardware and software issues across departments.
IT Technician
SWIFTSAT/NTGlobal
Bujumbura
11.2016 - 11.2017
- Troubleshot technical issues for users via phone and in-person support.
- Assisted in network setup and configuration for new installations.
- Provided training to users on new technologies and software applications.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Configured routers, switches and wireless access points for LANs and WANs.
CCTV and Network Technician
NAMBIAR ASSOCIATES
Bujumbura
03.2017 - 08.2017
- Installed and configured CCTV systems for residential and commercial properties.
- Conducted regular maintenance on network infrastructure to ensure optimal performance.
- Diagnosed and repaired technical issues with surveillance cameras and network equipment.
- Collaborated with clients to assess security needs and recommend solutions.
- Trained new technicians on installation procedures and safety protocols.
- Provided technical support to customers for CCTV and network systems.
- Installed and configured CCTV systems for enhanced security monitoring.
- Troubleshot network connectivity issues to ensure uninterrupted operations.
- Trained junior technicians on equipment handling and troubleshooting procedures.
Education
Bachelor of Science - Telecommunications
HOPE AFRICA UNIVERSITY
BUJAMBURA02-2017
High School Diploma -
KASALI HIGH SCHOOL
BUKAVU06-2012
PRIMARY SCHOOL CERTIFICATE -
LUKUMBO PRIMARY SCHOOL
01-2005
Skills
- Network troubleshooting
- System installation
- Technical support
- IT asset management
- IT infrastructure planning
- Adaptability to change
- IT security management
- IT infrastructure management
- IT procurement
- IT service management
- Teamwork and collaboration
Languages
English
Upper Intermediate (B2)
B2
French
Proficient (C2)
C2
Swahili
Native
Native
LINGALA
Advanced (C1)
C1
KIRUNDI
Intermediate (B1)
B1
KINYARWANDA
Intermediate (B1)
B1
Certification
CCTV AND BIOMETRIC DOOR, NTGlobal, 2016
Affiliations
VOLUNTEER, TECHNICIAN, RADION MARIA
References
References available upon request.
Timeline
IT Assistant Manager
DATCO SERVICES INTERNET
11.2019 - Current
Assistant IT Manager
RADIO MARIA
11.2017 - 10.2019
CCTV and Network Technician
NAMBIAR ASSOCIATES
03.2017 - 08.2017
IT Technician
SWIFTSAT/NTGlobal
11.2016 - 11.2017
Bachelor of Science - Telecommunications
HOPE AFRICA UNIVERSITY
High School Diploma -
KASALI HIGH SCHOOL
PRIMARY SCHOOL CERTIFICATE -
LUKUMBO PRIMARY SCHOOL