Cynthia McKay
Regina,SK
Summary
Senior-level professional with proven track record in managing complex projects and leading cross-functional teams. Known for results-driven approach and commitment to excellence in all endeavors. Highly adaptable, collaborative, and focused on achieving organizational objectives through effective team coordination and strategic planning.
Expert in database administration and organizational development, I foster collaboration and drive continuous improvement, achieving high levels of customer satisfaction while mentoring a high-performing team.
Overview
21
21
years of professional experience
Work History
Senior Staff Scheduler
Saskatchewan Health Authority
04.2013 - Current
- Enhanced employee satisfaction levels by improving responsiveness to inquiries or concerns.
- Implemented quality control measures to ensure consistent excellence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Responded sensitively and competently to service staff with diverse cultural backgrounds.
- Successfully managed change initiatives throughout the organization during periods of significant transition and growth.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Coordinated training programs for employees, boosting skillsets across multiple disciplines.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Streamlined internal communication channels to foster collaboration between departments and increase overall organizational effectiveness.
- Gathered, organized and input information into digital database.
- Managed a high-performing team, providing mentorship, guidance, and professional development opportunities for staff members.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved team productivity by streamlining processes and implementing new project management tools.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
Loan Officer/Collections Agent
EZ Cash Advance
05.2004 - 01.2006
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
- Streamlined loan processing procedures, significantly reducing turnaround times for loan approvals.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Medical Assistant Course - Clinical, Psychology, ECG, Billing And Accounting
McKay Career Campus
Saskatoon, Sk2004
Skills
- Health and safety management
- Database administration
- Corporate communications
- Customer service expertise
- File management
- Administrative support
- Employee mentoring
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Continuous improvement
- Conflict resolution
Timeline
Senior Staff Scheduler
Saskatchewan Health Authority
04.2013 - Current
Loan Officer/Collections Agent
EZ Cash Advance
05.2004 - 01.2006
Medical Assistant Course - Clinical, Psychology, ECG, Billing And Accounting
McKay Career Campus
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