Dana Plaskan
Balgonie
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced team manager and mentor well-versed in reviewing employee performance. Gifted in building rapport with customers and trust in team members to promote successful handling of issues.
Results-driven, known for high productivity and efficient task completion. Specialize in team leadership, customer service excellence, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and quality support in fast-paced environments.
Overview
32
32
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Operations Technician Qualifying Position
SaskEnergy
Moose Jaw
06.2023 - Current
- Qualified technician certification
- Perform maintenance, troubleshooting, operation and repair of gas system facilities and associated equipment
- Locate, inspect, install and maintain gas distribution systems involving planned work and emergency response
- Participate in mitigation planning
- Perform administrative duties
- Build, install and remove meters and regulators
- Resolve customer inquiries, complaints, trouble calls and emergency situations providing or recommending corrective measures
- Promote and maintain good public relations, by promoting the safe and efficient use of natural gas and acting as the Corporation's representative at public and internal meetings
- Ensured compliance with industry standards and regulations related to operations.
- Coordinated with other departments to troubleshoot any technical issues that arise.
Planning and Dispatch 24/7
Saskenergy
Regina
06.2020 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Executive Management Assistant (Out of Scope)
Ministry of Agriculture and Social Services
Regina
03.2015 - 06.2020
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Developed and implemented strategies to increase executive efficiency.
- Created and maintained relationships with key stakeholders.
- Organized and facilitated regular meetings with senior management teams.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen team member relationships.
- Developed procedures manuals outlining standard operating practices within the department.
- Reviewed employee performance reviews prior to final approval by upper management.
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Managed payroll records for all ministry employees in accordance with company policies.
Journeyman Stylist/Salon Owner/Operator
Color Trix Hair Studio
Watrous
08.1993 - 01.2015
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Trained junior staff members in styling techniques and customer service standards.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Maintained records of client purchases and services rendered.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Mentored new staff to enhance personal growth and increase productivity.
- Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
- Managed payroll processing and benefits administration for all employees.
- Conducted regular performance reviews of employees to ensure quality services are provided consistently.
Education
General Education Dev. Diploma
Regina, SaskatchewanPsychological Mental Health And Safety Advisor - Psychological Mental Health And Safety
Canadian Mental Health Association
09.2019 - 11.2019
Journeyman Red Seal - Barber/Stylist
Richard’s Beauty College
Regina, SK 06.1993 - 06.1994
Skills
- Gas system maintenance
- Troubleshooting techniques
- Emergency response
- Cross-functional collaboration
- Customer service
- Administrative support
- Problem solving
- Team building
- Employee training
- Mitigation planning
- Performance optimization
- Operational efficiency
- First aid and CPR
- Time management abilities
- Performance management
- Effective communication
- Teamwork
- Adaptability
- Crisis management
- Customer relationship management
- Experience in leadership
- Conflict resolution
Certification
- Train the Trainer
- Facilitation Training - U of R
- Telecommunicator Training
- First Aid
Timeline
Operations Technician Qualifying Position
SaskEnergy
06.2023 - Current
Planning and Dispatch 24/7
Saskenergy
06.2020 - 01.2023
Psychological Mental Health And Safety Advisor - Psychological Mental Health And Safety
Canadian Mental Health Association
09.2019 - 11.2019
Executive Management Assistant (Out of Scope)
Ministry of Agriculture and Social Services
03.2015 - 06.2020
Journeyman Stylist/Salon Owner/Operator
Color Trix Hair Studio
08.1993 - 01.2015
Journeyman Red Seal - Barber/Stylist
Richard’s Beauty College
06.1993 - 06.1994
General Education Dev. Diploma