Danielle Eyahpaise

Night Auditor

Dakota Dunes Resort

10.2020 - 10.2027

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Entered customer data into room system and updated information whenever patrons changed rooms.
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Generated and printed daily financial reports to track hotel performance.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Looked over pending check-ins and payment processes to complete closing procedures.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.