Dave Weber
Saskatoon
Summary
Proven Technical Account Manager at Yardi Canada LTD, adept in technical troubleshooting and client relationships, I excel in fostering long-term partnerships through excellent communication and analytical problem-solving. Achieved increased client satisfaction and loyalty by resolving complex technical challenges, underscoring my commitment to trustworthy performance and detailed task prioritization.
Technical professional with strong foundation in client relationship management and technical solutions delivery. Skilled in identifying and addressing client needs while effectively coordinating resources to achieve successful project outcomes. Renowned for fostering team collaboration and adapting to dynamic environments, displaying excellent communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Technical Account Manager
Yardi Canada LTD
08.2012 - 02.2025
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Ensured timely issue resolution by coordinating resources effectively across departments when needed.
Customer Service Representative
Siemens Transportation
01.2010 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
St. Joseph High School
SaskatoonSkills
- Software development
- Experienced with CRM Solutions
- Client onboarding
- Teamwork and collaboration
- Attention to detail
- Trustworthy Performance
- Excellent communication
- Detailed Task Prioritization
- Active listening
- Analytical Problem-Solving
- Customer retention
Accomplishments
- Was on the first team to launch new Property Management software.
- Spearheaded the website design team with a team of 3 for all clients using the ancillary product.
- Provided training and product presentations both internally and to clients.
Languages
English
Native or Bilingual
Timeline
Technical Account Manager
Yardi Canada LTD
08.2012 - 02.2025
Customer Service Representative
Siemens Transportation
01.2010 - 08.2012
High School Diploma -
St. Joseph High School
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