David Lupták
Trnava Hora
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
03.2024 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Guest Experience Leader
McDonald's
07.2023 - 03.2024
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
Crew Member
McDonald's
12.2021 - 07.2023
Education
Technical Univesity
ZvolenHigh School Diploma -
Private Vocational High School of Business
Zvolen 04.2001 -
Skills
Staff Development
undefinedTimeline
Shift Manager
McDonald's
03.2024 - Current
Guest Experience Leader
McDonald's
07.2023 - 03.2024
Crew Member
McDonald's
12.2021 - 07.2023
High School Diploma -
Private Vocational High School of Business
04.2001 -
Technical Univesity
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