Daysi Hernandez
Saskatoon
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales/Customer Service
Lucky Bastard Distillery
01.2023 - Current
- Processed payments using POS system
- Assist customers with product knowledge and helped in selecting product
- Provided customers with samples of product
- Processed and shipped online orders
- Maintained store front and displays tidy and clean
- Transferred product to Airport store
- Answered phone and inquiries from customers
- Provided customers with information about rental space and directed them to the proper person for rentals
- Opened/closed cash till daily
Sales/Customer Service Representative
Remai Modern
01.2018 - Current
- Opened/closed cash till daily
- Processed payments using POS system
- Answered phone and assisted customers with inquiries
- Provided customers with information about admissions, exhibitions and programming
- Processed membership sales
- Processed payments for gallery events, workshops, films and tours
- Assisted customers with product knowledge and in selecting products
- Maintained stored front and jewelry cases stocked and tidy
- Processed sales, refunds, exchanges, and gift cards in retail store
- Assisted with special events and programming
- Assisted with Pop-up bar and provided training for staff
- Provided shift orientation and training for new staff
Sales/Customer Service
Saskatchewan Rush
01.2016 - 01.2018
- Provided information related to games, tickets, and accounts
- Made cold calls to businesses for season ticket sales
- Received payments from new and returning season tickets holders via Ticketmaster, debit, cheques, and cash; issued invoices and receipts
- Booked group tickets for businesses and teams
- Sorted and organized season tickets for season distribution
- Directed calls using multi-line phone system, ordered office supplies, organized incoming/outgoing mail, opened/closed cash till daily and entered data
- Received, transferred, filled, counted, tagged, folded, sized, and placed clothing items on floor and displays for best visual merchandising
- Cleaned change rooms and organized stock room
- Processed sales, refunds, exchanges, and gift cards in retail store
- Updated iPads and debit machines for game day sales
- Assisted in training new employees and with merchandise photo shoots
- Drove and decorated company car for various parades in the city
- Hosted the Saskatchewan Rush MVP bus
Guest Service Representative
TCU Place
01.2016 - 01.2018
- Provided directions, information, and answers to event-related questions
- Checked and controlled entrance and exit to events
- Set up and took cash payments for the coat check area
- Set up bar, served drinks, and collected cash for concession
Server/Bartender
Coachman Beverage Room
01.2016 - 01.2017
- Responsible for setting, serving, and clearing tables
- Set up bar, served drinks, and collected cash for beverages
- Booked events and steak nights
- Handled cash, debit, and credit cards for restaurant and off-sale
- Paid out VLT tickets; attended and troubleshoot VLT machines
Assistant Manager
Eclipse
01.2014 - 01.2016
- Assisted store manager in all aspects of store operations including motivating staff, dealing with customer complaints/inquiries, inventory control, and training
- Responsible for POS operations and maintenance including communicating with support
- Organized and authorized paperwork including all sales audit related duties
- Implemented visual merchandising plans according to directives from head office
Education
Photography Program -
USCAD
01.2013
Unclassified Studies -
University of Saskatchewan
Saskatoon, SK01.2003
High School Diploma -
Nutana Collegiate
Saskatoon, SK01.2001
Skills
- Fluent in English and Spanish (written and verbal)
- Experienced in sales, office, and restaurant environments
- Committed to providing total quality service
- Strong work ethic; motivated, responsible, hardworking, and reliable
- Able to work independently and in a team environment
- Previous training in First Aid/CPR, Food Safety, and WHMIS
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Dependable and responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
Sales/Customer Service
Lucky Bastard Distillery
01.2023 - Current
Sales/Customer Service Representative
Remai Modern
01.2018 - Current
Sales/Customer Service
Saskatchewan Rush
01.2016 - 01.2018
Guest Service Representative
TCU Place
01.2016 - 01.2018
Server/Bartender
Coachman Beverage Room
01.2016 - 01.2017
Assistant Manager
Eclipse
01.2014 - 01.2016
Unclassified Studies -
University of Saskatchewan
High School Diploma -
Nutana Collegiate
Photography Program -
USCAD
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