Dean Lansdell
436 Nicklaus Dr. Warman
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Account Manager
Jakeco Holdings
05.2023 - Current
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Business Owner
Dino Solutions
02.2022 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed purchasing, sales, marketing and customer account operations efficiently.
-
Personal Trainer
FIT4EVER
01.2022 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Demonstrated proper form and technique to prevent injury.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
District Manager
Bissett Fasteners
07.2018 - 11.2021
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Owner/Operator
LEVCOH SUPPLY & REPAIR
04.2011 - 07.2018
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Repair of battery operated, electric and pneumatic tools and machinery
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Account Executive
Spicers
04.2010 - 02.2013
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attended networking events to build relationships and identify sales opportunities.
- Serviced accounts and proposed new products and services to maximize revenue.
- Distributed marketing materials to existing and prospective clients to promote products and services.
Sales Representative
General Fasteners
10.2000 - 03.2010
- Oct 2000 - Shipper/Receiver
- Nov 2001 - Warehouse Manager
- Dec 2003 - CSR
- July 2005 - Sales Representative
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
No Degree - Water Resources Engineering
Saskatchewan Institute of Applied Sciences And Technology
Moose Jaw, SK06.1996
High School Diploma -
Greenall School
Balgonie, SK06.1987
Skills
- Verbal and Written Communication
- Territory Sales Experience
- Key Account Generation
- Business Needs Assessment
- Business Development
- Customer Satisfaction
- Excellent Communication Skills
- Prospecting and Cold Calling
Timeline
Account Manager
Jakeco Holdings
05.2023 - Current
Business Owner
Dino Solutions
02.2022 - Current
Personal Trainer
FIT4EVER
01.2022 - Current
District Manager
Bissett Fasteners
07.2018 - 11.2021
Owner/Operator
LEVCOH SUPPLY & REPAIR
04.2011 - 07.2018
Account Executive
Spicers
04.2010 - 02.2013
Sales Representative
General Fasteners
10.2000 - 03.2010
No Degree - Water Resources Engineering
Saskatchewan Institute of Applied Sciences And Technology
High School Diploma -
Greenall School
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