Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Raphael

Regina

Summary

Dynamic hospitality professional with extensive experience at Neo Coffee Bar, excelling in customer service and strong multitasking. Proven ability to enhance guest satisfaction through attentive service and effective communication. Skilled in cash handling and maintaining cleanliness, consistently fostering a positive team environment while delivering high-quality beverages and memorable dining experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

Neo Coffee Bar
09.2024 - 12.2024


  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Barista

Top Beans Coffee
09.2022 - 06.2023


  • Cleaned counters, machines, utensils, and seating .
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Bachelors In Health Studies - Health Studies

University of Regina
Regina, None

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Safe food handling
  • Menu recommendations
  • Food running
  • Order accuracy

Certification

First Aid Certification

CPR and AED Certification

Timeline

Waitress

Neo Coffee Bar
09.2024 - 12.2024

Barista

Top Beans Coffee
09.2022 - 06.2023

Bachelors In Health Studies - Health Studies

University of Regina

Similar Profiles

CREATE PROFILE
Deborah Raphael