Dennis Martin
Customer Service & Technical Support
Regina
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer support, sales and the computer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Sales, Customer Assistance, and Installation
2469461 Ontario Inc.
1 2017 - 1 2024
- Provided exceptional sales & customer support across multiple channels, including phone, email, chat, and in-person interactions
- Proficient in utilizing CRM systems and support tools to manage customer interactions, track issues, and provide timely follow-up, maximizing customer satisfaction and loyalty
- Showcased proficiency in sales, technical installation, and customer service to seamlessly facilitate the integration of HVAC systems for both residential and commercial clientele.
Sales, Customer Care, and Setup
Government Green Ontario
01.2015 - 01.2017
- Managed end-to-end sales processes, from lead generation and qualification to contract negotiation and closure, ensuring a seamless and positive customer experience
- Excelled in HVAC sales and installation initiatives for the Green Ontario Fund, a government-supported program aimed at promoting energy efficiency and sustainability
- Demonstrated expertise in sales, technical installation, and customer service to facilitate the adoption of energy-efficient HVAC systems among residential and commercial clients.
Sales, Support & Installation
iHeat Cooling & Heating
01.2010 - 01.2015
- Drove revenue growth through effective sales strategies and exceptional customer relationship management in the HVAC industry
- Cultivated strong client relationships through clear communication, attentive listening, and proactive problem-solving, earning trust and loyalty
- Demonstrated expertise in both sales and technical installation of HVAC equipment, from initial consultation to final installation, ensuring a seamless and satisfactory experience for clients.
Sales, Customer Service, and Installation
Atlas Care
01.2008 - 01.2010
- Coordinate with existing customers towards the end of their contract plans to assist with plan renewals, cancellations or plan switches
- Went to customers locations to diagnose and troubleshoot problems related to electrical systems, HVAC systems, plumbing, and other mechanical systems
- Repair or replace faulty equipment and components as needed
- Sold upgrades or replaced as needed
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Sales & Support
Dell Computers
01.2005 - 01.2008
- Determined customers' needs and provided product information and promotions in order to make sales over the phone
- Checking orders to ensure that what has been ordered has been quoted correctly and that the correct terms and conditions have been applied
- Handled incoming and outgoing calls from customers and internal staff (Credit Dept, Fraud Dept, Level-2 Support etc.)
Sales & Support
Convergys
01.2001 - 01.2005
- Provided technical support to customers
- Excellent talent for using strategies to deescalate irate clients
- Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a service.
Sales & Support
Computer Deals Direct
01.1999 - 01.2001
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Solicited sale of new and additional services and products.
Education
Customer Support & Computer Systems -
HRAI Academy
Toronto, OntarioWindows, Excel & Service Technician - undefined
ComTIA College
Toronto, OntarioWorker Health & Safety - undefined
Ontario Course
Toronto, OntarioWHIMIS - undefined
George Brown College
Toronto, OntarioTSSA Gas Fitters License - undefined
George Brown College
Toronto, OntarioSkills
Account updating
Certification
Drivers License - Windows / Word / Excel Certification - HVAC Certs
Security
No Criminal Record.
References
Available upon request
Training
I am presently enrolled in online French language courses with an average of 93%. I expect to be at a B1 level by Sept, 2025.
Timeline
Sales, Customer Care, and Setup
Government Green Ontario
01.2015 - 01.2017
Sales, Support & Installation
iHeat Cooling & Heating
01.2010 - 01.2015
Sales, Customer Service, and Installation
Atlas Care
01.2008 - 01.2010
Sales & Support
Dell Computers
01.2005 - 01.2008
Sales & Support
Convergys
01.2001 - 01.2005
Sales & Support
Computer Deals Direct
01.1999 - 01.2001
Sales, Customer Assistance, and Installation
2469461 Ontario Inc.
1 2017 - 1 2024
Customer Support & Computer Systems -
HRAI Academy
Windows, Excel & Service Technician - undefined
ComTIA College
Worker Health & Safety - undefined
Ontario Course
WHIMIS - undefined
George Brown College
TSSA Gas Fitters License - undefined
George Brown College
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