Dezider Kraus
Kosice
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Desk analytik position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Astute Service Desk analytik with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Service Desk Analyst
SlovenskoIT, A.s.
12.2021 - Current
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Mgr. - Environmental Biology
Fakulta Manažmentu, Ekonomiky A Obchodu Prešovskej
Konštantínova Ul. 16, 080 01 Prešov, Slovensko09.2021
Skills
- Client Relations
- Technical Support
- Hardware Troubleshooting
- Service Level Agreements
Timeline
Service Desk Analyst
SlovenskoIT, A.s.
12.2021 - Current
Mgr. - Environmental Biology
Fakulta Manažmentu, Ekonomiky A Obchodu Prešovskej
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