Diego Andres Diaz Carmona
Operation Manager
Kunerad 112
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Operations Supervisor
International Hotel Services
07.2022 - 02.2024
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Collaborated with department heads to develop strategies for improving guest experiences, leading to higher ratings on review platforms.
- Maintained required records of work hours, budgets and payrolls.
Reservations Manager
Holiday Inn Suites
03.2016 - 05.2019
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Diploma Tourism And Travel Management
Business Institute of Australia
Brisbane, Australia 04.2001 -
Bachelor of Accountancy - Accounting
Francisco De Paula Santander University
Cucuta, Colombia 04.2001 -
Skills
Timeline
Operations Supervisor
International Hotel Services
07.2022 - 02.2024
Reservations Manager
Holiday Inn Suites
03.2016 - 05.2019
No Degree - Diploma Tourism And Travel Management
Business Institute of Australia
04.2001 -
Bachelor of Accountancy - Accounting
Francisco De Paula Santander University
04.2001 -
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