Diksha Chawla
Saskatoon
Summary
To achieve Career Progression, Professional Satisfaction and personal development by working in a learning environment that encourages growth and enriches my experience in the field of software services.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert – Mathematics
UnfoldU Online Solutions Pvt. Ltd.
12.2016 - 05.2023
- Proficiency in proofreading, creative writing, content creation, Mathematics, English, Science, and Value Education.
- Designed engaging mathematics content for grades 1 to 12, aligning with curriculum standards and learning outcomes.
- Created Value Education books for Classes K to 8.
- Created interactive lesson plans and assessments for kindergarten classes, focusing on foundational mathematics skills.
- Developed storyboards for kindergarten classes for the Indian Government app "Diksha".
- Developed CUET-UG level content.
- Produced high-quality storyboards for animated educational videos, integrating visual and auditory elements for enhanced learning.
- Freelanced for Oswaal Books: Created Olympiad content for various classes, focusing on logical reasoning, mental ability, and mathematics.
- Freelanced on Multiple Projects: Designed and reviewed chapter-wise test papers, MCQs, and Olympiad worksheets for various publishers and ed-tech companies.
- Instructional Design Expertise: Worked as a freelance Instructional Designer for digital learning platforms—structured content flow, defined learning objectives, and integrated assessments.
- Storyboarding for Animation: Delivered high-quality scripts and storyboards for animated lessons and e-learning videos, including interactive modules and visual narratives.
- Content Reviewer for Freelance Clients: Checked and enhanced academic material for accuracy, alignment with curriculum, and engagement.
- Freelance contributions spanned subjects like Environmental Studies, General Knowledge, and Aptitude Skills alongside core Mathematics.
Assistant Manager
HDFC Bank
03.2014 - 06.2015
- Managed daily banking operations, ensuring compliance with regulatory standards.
- Trained and mentored junior staff on operational processes and customer service which helped to reduce the turnaround time by 50%.
- Supported the rollout of training programs for staff on new banking technologies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Resolved customer inquiries effectively, improving overall satisfaction ratings to 4.9 in the branch.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies with 100% accuracy.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions and completed the branch targets for every quarter.
Education
Nursery Teacher Training - Early Childhood Care And Education
Mother Teresa Teacher Training Org.
New Delhi05-2024
B.Tech - Computer Science
I.K Gujral University
Jalandhar, Punjab01.2013
Secondary School - Science
Army School
Pathankot, Punjab01.2009
High School Diploma -
Spring Dale High School
Pathankot, Punjab01.2007
Skills
- Technical Skills: Microsoft word, Power Point, Microsoft Excel
- Coaching and guidance
- Focus on client satisfaction
- Efficient time management
- Team building
- Excellent communication
- Active listening
- Written communication
- Analytical problem-solving
Accomplishments
- Participated in Quiz, Group Discussion, Programming Events, and Paper Presentation.
- Participated in Paper Presentation.
Personal details
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Achievements
- State merit listed student in 12th standard.
- State Merit listed and district topper student in 10th Board Examination
- Member of organizing committee of cultural and technical fest held in our college.
Timeline
Subject Matter Expert – Mathematics
UnfoldU Online Solutions Pvt. Ltd.
12.2016 - 05.2023
Assistant Manager
HDFC Bank
03.2014 - 06.2015
Nursery Teacher Training - Early Childhood Care And Education
Mother Teresa Teacher Training Org.
B.Tech - Computer Science
I.K Gujral University
Secondary School - Science
Army School
High School Diploma -
Spring Dale High School