DOMINIKA ŽAČOKOVÁ

- Communication & Management: Manage day-to-day communication with over 200 international vendors in multiple languages to ensure successful product data delivery.
- Content Readiness & Quality Control: Oversee and validate all product content (including images, descriptions, videos, and size charts) provided by suppliers to ensure accuracy and completeness before going live.
- Launch Coordination: Prepare and coordinate all necessary product assets (photos, descriptions) for scheduled launches, strictly adhering to predetermined launch dates.
- Stock & Visibility Monitoring: Monitor and prioritize products in stock that are currently not visible on the website (off-web products) to maximise online availability.
- E-commerce Auditing & Correction: Perform continuous review and quality assurance checks of live products, actively identifying and correcting errors on the e-commerce platform.
- Cross-Functional Collaboration: Collaborate effectively with external teams (e.g., the department in India) on various content and product-related projects.
- Data Integrity & Maintenance: Ensure high data integrity by managing and processing all necessary product information received directly from suppliers.
-Authored and maintained process documentation, ensuring consistency and efficiency in product launch preparation across all collaborating teams and suppliers.

- Content Deployment & Management: Managed the timely upload of modified and optimized product images to the website, ensuring efficient content deployment and site performance.
- Error Resolution & Quality Assurance: Supported critical e-commerce operations by swiftly correcting all reported errors related to product images and textual descriptions, ensuring rapid and accurate content deployment and quality assurance.
- Supplier Relationship Management: Established and maintained robust working relationships with a network of worldwide suppliers to proactively resolve content and operational issues and ensure high service quality.
- Cross-functional Workflow Coordination: Coordinated the daily workflow and ensured operational continuity across the supply chain by actively leveraging vendor-specific B2B/FTP platforms used by local teams and the India-based processing unit.

- Participations on Erasmus+ internship for first 3 months
- Managed the end-to-end visual content workflow, including product photography and subsequent image post-production using Adobe Photoshop

- Client Acquisition & Sales: Actively engaged potential and existing clients via telephone to proactively offer and sell core banking products, primarily focusing on loans and credit facilities.
- Appointment Management: Successfully scheduled and coordinated appointments for clients at local branch offices, serving as the critical link between tele-sales and branch service teams.
- Service Expansion & Upselling: Managed complex client requests and identified opportunities to provide expanded financial services or product upgrades to improve client portfolio value.
- Marketing & Brand Support: Provided essential support to the Marketing Department, ensuring the company's image was professionally reflected in all client interactions and communications.
- Internal Training & Development: Contributed to team readiness by completing necessary staff training to maintain up-to-date product knowledge and operational skills.
- Strategic Input: Participated in the creation of internal outlines or proposals that served as the foundation for a Business Plan (e.g., process improvements within the contact centre).