Dušan Michalko

Led People Systems & Operations strategy at ESET, translating HR priorities into scalable processes, automation, governance, and data-driven decision support for a global organization.

• Shaped and executed multi-year People Systems roadmaps to automate HR processes and align technology delivery with business priorities.
• Partnered with HR leaders, process owners, and cross-functional stakeholders to translate business needs into scalable solutions, prioritized roadmaps, and implementation plans.
• Led process evaluation and redesign initiatives across People Systems, workflows, and security-related processes to improve efficiency, control, and user experience.
• Established and analyzed KPI and reporting practices across workforce, rewards, and HR operations, enabling benchmarking and more data-driven decision-making.
• Oversaw operational health, service performance, and delivery priorities across the People IS ecosystem, balancing continuous improvement, cross-team coordination, and people management responsibilities.
• Led vendor evaluation and RFP processes for new people solutions and external support, aligning business requirements, delivery capacity, and service quality.

In addition to specialist's responsibilities:
• prioritize backlog
• people management responsibilities

• Develop, maintain and manage the HR Information System (Workday), ensure global alignment across all ESET offices.
• Assist in business process design or modification, create custom reports within Core HR and Recruiting modules.
• Gather and analyze business requirements and translate them into functional specifications.
• Propose HRIS configuration changes, evaluate interdependencies and potential risks and participate on implementation of approved changes.
• Collaborate with IT department on integration of HRIS with existing systems (build integrations on Workday side, Core Connectors, API, data exports to S/FTP)
• Manage change requests and provide specialized support to internal clients in all ESET offices worldwide.

• Leadership of 2 teams in 2 different restaurants (Mari Kiri and Estévéčka)
• shift and workload planning
• task delegation/assigning of responsibility for specific areas of business to the team
• team performance evaluation
• career path planning for selected employees
• 1 to 1 with employees
• supply planning and ordering, dealing with suppliers
• financial reporting and planning
• coordinating cooperation between marketing team and staff to deliver planned events as expected
• implementation of new processes

• Ownership of key processes of HRSC, their tracking and improvement
• Ownership of ad-hoc projects, usually looking for problem solutions related to business requirements, task delegation
• Team performance evaluation

• I’m owner of reporting for HRSC on global level – designing new reports, running monthly reports, evaluating KPIs, global analysis for projects up to SVP level
• day-to-day operation is about providing support to internal employees in various areas of HR (from basic navigation to complex cases with impact for whole countries); I’m dedicated support for HR Business Partners of EMEA region
• backup of team leader – maintaining fluent run of the operations, solving problematic situations, delegating tasks from manager to the team and prioritizing of tasks within team