DUC PHUC NGUYEN
REGI
Summary
as a Deputy Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and employee performance. My expertise in business administration and strong team-building skills fostered a collaborative environment, leading to improved service standards for airline passengers.
Overview
15
15
years of professional experience
Work History
Deputy Manager of Customer Service Department
DUC PHUC NGUYEN
07.2007 - 03.2022
- Developed strong relationships with airline representatives to facilitate smooth communication and deploy the airline's policy to all employees.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a safe culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members and stakeholders to coordinate activities, providing standard services to passengers who use airport services.
- Increase customer satisfaction by designing survey forms to enhance customer service and meet the evolving needs of airline passengers.
Education
Bachelor of Arts - Business
University of Economic
Ho Chi Minh City10-2006
Skills
- Orientation and training
- Strong team-builder
- Customer relationships
- Business administration
- Computer Skill
Languages
Vietnamese
English
Professional Working
Interests
- Watching Movies and TV Shows
- I participate in a variety of outdoor recreational activities
Timeline
Deputy Manager of Customer Service Department
DUC PHUC NGUYEN
07.2007 - 03.2022
Bachelor of Arts - Business
University of Economic
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